Customer Service Specialist

Sims Group Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Five-day work week

Flexible work arrangements

Medical and insurance benefits

Growth opportunities

Job summary

Sims Group Limited in Singapore seeks a detail-oriented Customer Service Specialist to manage export documentation, LC handling, and invoicing for global non-ferrous trade. You will liaise with suppliers, customers and freight forwarders to ensure timely cargo delivery and compliance with sales terms.

The role requires a Diploma/Higher Nitec with at least two years in logistics, strong customer focus, and the ability to work under pressure in a fast-paced environment.

Qualifications

• Diploma/ Higher Nitec; logistics or related background preferred.
• Shipping documentation, LC handling, and export documentation experience.
• Customer service mindset with ability to liaise across teams.

Responsibilities

• Handle full set of import/export documents and LC related tasks.
• Prepare and check shipping documents (Invoice, Packing List, Origin, etc.).
• Coordinate with suppliers, customers and forwarders to ensure on-time delivery.

Skills

Customer service

Attention to detail

Organisational skills

Work under pressure

Education

Diploma/ Higher Nitec

Job description

Founded in Australia in 1917, Sims Limited (Sims) is a global leader in metal recycling and circular solutions for technology. We play a critical role in advancing circularity and decarbonisation by supplying recycled materials and re-purposed products that help preserve our planet.

At Sims, we believe in developing our people. With a strong promote-from-within philosophy and a range of programmes that support continuous learning, we offer opportunities for meaningful, long-term careers. Employing more than 4,100 people worldwide, we operate over 155 facilities across 13 countries. As an ASX-listed company, Sims provides the stability, transparency, and professional growth opportunities of a publicly traded organisation, all driven by our purpose: to create a world without waste.

Purpose of Role

Sims Group Ltd has export facilities across the globe that handle millions of tons of ferrous and non-ferrous scrap annually. This position in the Customer Service Department integrates documentation associated with Sims Global Non-Ferrous trade sales contracts and plays an important role in keeping customers satisfied

Principal Accountabilities

• Handle full set of I/E, LC and banking documents
• Prepare accurate full range of shipping documents including Invoice, Packing List, Certification of Origin, Wood Declaration, Marine Insurance, Form 6, Form 9, Annex 7, etc in a timely manner
• Liaise and coordinate with suppliers, customers and forwarding agents to ensure smooth and timely cargo delivery
• Liaise directly with shipping lines for draft BL, BL amendment and master BL security printing
• Calculating of pricing for hedge contracts to ensure correct pricing is invoiced
• Checking of all documents to ensure adhere to the Sales terms, L/C terms and customer requirements
• Follow up on deposit/LC issuance to ensure required payment is received prior to shipment
• Ensure that title of goods is only transferred upon necessary upon base on payment terms
• Interact with customers to provide and process information in response to inquiries, concerns and requests about documentation and operational matters in a timely and accurate manner and providing excellent customer services
• Collaborating with other teams, such as traders and fixation, to ensure that customer needs are met and that any issues are resolved promptly
• Handle ad-hoc tasks assigned by team leader

Experience / Qualification Required

• Diploma/ Higher Nitec with 2 years' experience in logistic related role.
• Relevant certification required as well as formal logistics or equivalent educational background preferred.
• Shipping experience in LC, export Shipping Documentation containerized shipments, and/or incoterms preferred

Core Competencies

• Possess a strong customer-centric personality and mindset
• Highly organised and proactive individual who has a keen eye for detail coupled with a passion for providing exceptional customer service to internal and external stakeholders.
• Able to work well under tight deadlines.
• Detail-minded with good organizational and inter-personal skills
• Able to work independently, under pressure, self-motivated, responsible and process oriented

What We Offer

A five-day work week with flexible work arrangements.

Competitive salary and Annual Wage Supplement

Medical and insurance benefits to support your wellbeing.

A supportive team and opportunities to develop your customer service and industry knowledge.

Exposure to international customers and colleagues across our global business.

The opportunity to contribute to a global leader in metal recycling and sustainability.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Mining, Minerals & Metals 11-50 employees

Sims Metal Management is the world’s leading publicly listed metal recycler, with operations encompassing the buying, processing and selling of ferrous and non-ferrous recycled metals. The metals recycling operations are geographically diverse, with operations in five continents, including the United States, Australasia and the United Kingdom, comprising a network of processing facilities, many with deep-water port access, supported by an extensive network of feeder yards from which to source recyclable ferrous and non-ferrous metals.

Sims Metal Management is the world’s leading publicly listed metal recycler, with operations encompassing the buying, processing and selling of ferrous and non-ferrous recycled metals. The metals recycling operations are geographically diverse, with operations in five continents, including the United States, Australasia and the United Kingdom, comprising a network of processing facilities, many with deep-water port access, supported by an extensive network of feeder yards from which to source recyclable ferrous and non-ferrous metals.

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What can I earn as a Customer Service Specialist