Customer Service Assistant

5G-Starlink Pte.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Toll Global Logistics is hiring a Customer Service Assistant in Singapore to support order fulfilment, communicate with operation teams, forwarders and vendors, and drive on-time delivery. You will handle documentation, system transactions in WMS, and billing while ensuring service quality across the logistics chain.

The role requires 1–2 years in logistics customer service, the ability to work independently and in a team, and proximity to or entitlement to work in Singapore.

Qualifications

• Prefer 1–2 years of experience in customer service within the logistics industry.
• Ability to work independently and as part of a team.

Responsibilities

• Process orders in line with rating principles and operator variations.
• Prepare documentation for order processing.
• Perform stock transfer and system transactions in WMS.
• Monitor cargo handling schedules to ensure on-time delivery.
• Validate documentation and escalate non-conformities.
• Identify operational shortfalls and escalate.
• Manage mitigating actions to address delivery lapses.
• Prepare reports for customers and operations.
• Handle billing processes.

Skills

Customer service

Teamwork

Independent work

Tools

WMS

SAP

Job description

About the job Customer Service Assistant

Company Description

About Toll: Global Logistics

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

Grow your career with Global Logistics, as we expand our operations across Asia. With a passion for progress, were playing our part in a vital industry that keeps global communities doing, moving and growing. Were driven to be the best logistics partner for our customers. Our positivity and teamwork is recognised when we go above and beyond to share our knowledge, improve how we work and solve complex problems. While every day brings a different challenge, we adapt with the autonomy to make fast decisions. Experience a caring and collaborative culture, where there is respect for our diverse backgrounds, skills, ideas and flexibility for our wellbeing. Progress your career through training, on-the-job learning and mobility, all in a safe, stable and secure working environment.

Job Description

The Role

This role is responsible for providing assistance in order fulfilment processes. He/she is also responsible to communicate with operation teams, forwarders and vendors and see orders to completion.

Responsibilities

Cargo / Material Handling & Delivery Operations

• Perform order processing operations in compliance to rating principles as well as operator variations
• Perform documentation for order processing activities
• Perform stock transfer / system transaction in WMS
• Monitor cargo handling schedules to ensure timelines are complied with
• Perform system receipt of cargo
• Validate documentation and elevate non-conformities
• Identify operational shortfall and elevate

Customer Service

• Manage appropriate mitigating actions / plans to manage lapses in delivery of logistics services
• Prepare reports for customers and operations
• Perform billing process

Business Continuous Improvement

• Perform continuous improvement activities
• Propose practical performance improvement solutions

Business Administration

• Communicate requirements and activities to stakeholders
• Work with allocated resources to ensure service delivery
• Identify and escalation risk factors that impact efficiency
• Operate systems, technology and electronic tools deployed (e.g. WMS, SAP & etc.)

Qualifications

• Prefer working experience as Customer Service in Logistic industry for 1-2 years
• Independent and teamwork

Additional Information

Be Connected

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great its what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.