Customer Service Specialist

GMP RECRUITMENT SERVICES (S) PTE LTD; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

GMP Recruitment Services (S) PTE LTD in Singapore is seeking a customer experience professional to serve as the primary operational contact for key accounts, manage quotations, sales orders and change requests, and verify configurations and part numbers before transactions.

You will own the full order lifecycle from inquiry to delivery and after-sales support, proactively track progress, mitigate risks, and resolve fulfillment issues while coordinating with Sales, Supply Chain and Finance for

Qualifications

• 2-3 years of working experience in customer experience or service with manufacturing/Trading.
• Degree in business, mechanical engineering or relevant field will be an added advantage.
• Exceptional verbal and written communication skills.
• Knowledge in engineering field is an added advantage
• Demonstrated ability to articulate information clearly and concisely.
• Experience in developing customer service procedures or policies is an added advantage.

Responsibilities

• Serve as the primary operational contact for key accounts, fostering strong relationships and understanding their specific business needs.
• Process complex quotations, sales orders, and change requests while ensuring commercial alignment and accuracy.
• Validate technical specifications, configurations, and part numbers prior to transaction execution.
• Take full ownership of the complete order lifecycle, from initial inquiry through delivery and after-sales support.
• Proactively track order progress, mitigate potential risks, and resolve any fulfillment issues.
• Coordinate with Sales, Supply Chain, and Finance teams to ensure seamless cross-functional execution.
• Manage escalations efficiently, maintaining clear customer communication and supporting joint reviews.
• Analyze purchasing trends and customer data to uncover insights that drive process and service level improvements.
• Maintain compliance with internal controls, pricing policies, and data integrity across CRM and ERP systems.

Skills

Customer experience

Quotations processing

Order management

Cross-functional collaboration

CRM/ERP knowledge

Data analysis

Education

Business/Mechanical Eng

Tools

CRM systems

ERP systems

Job description

Responsibilities

• Serve as the primary operational contact for key accounts, fostering strong relationships and understanding their specific business needs.


• Process complex quotations, sales orders, and change requests while ensuring commercial alignment and accuracy.


• Validate technical specifications, configurations, and part numbers prior to transaction execution.


• Take full ownership of the complete order lifecycle, from initial inquiry through delivery and after-sales support.


• Proactively track order progress, mitigate potential risks, and resolve any fulfillment issues.


• Coordinate with Sales, Supply Chain, and Finance teams to ensure seamless cross-functional execution.


• Manage escalations efficiently, maintaining clear customer communication and supporting joint reviews.


• Analyze purchasing trends and customer data to uncover insights that drive process and service level improvements.


• Maintain compliance with internal controls, pricing policies, and data integrity across CRM and ERP systems.

Requirements

• 2-3 years of working experience in customer experience or service with manufacturing/Trading.


• Degree in business, mechanical engineering or relevant field will be an added advantage.


• Exceptional verbal and written communication skills.


• Knowledge in engineering field is an added advantage


• Demonstrated ability to articulate information clearly and concisely.


• Experience in developing customer service procedures or policies is an added advantage.

We regret that only shortlisted candidates will be notified.