Customer Operations Specialist (West/Chemical)

The GMP Group; Singapore; On-site; SGD 46,000 - 55,000; Full time

Job summary

The GMP Group in Singapore is seeking an experienced Customer Success / Account Manager to be the main contact for key customers. You will manage quotations, sales orders, and changes while ensuring accuracy and timely processing.

From enquiry to delivery, you will oversee the full order lifecycle, coordinate with internal teams, and escalate issues when needed. A Diploma or Degree in Mechanical Engineering with 3+ years in similar roles is required.

Qualifications

• Diploma or degree in Mechanical Engineering (or related field) with 3+ years in customer-facing roles.
• Experience in key account management in industrial/technical environments.
• Strong communication and customer-focused mindset.

Responsibilities

• Serve as main point of contact for key customers and tailor support.
• Manage quotations, sales orders, changes, and ensure accurate validation of requirements.
• Oversee the full order lifecycle from enquiry to delivery, tracking progress and resolving issues.
• Coordinate with internal teams and handle escalations with clear communication to customers.
• Analyze customer data to identify trends and improve service levels and pricing system accuracy.

Skills

Communication

Customer focus

Education

Bachelor's or Diploma in Mechanical Engineering

Tools

HubSpot

SAP B1

Microsoft 365

Job description

Job Description

• Serve as the main point of contact for key customers, building strong relationships and understanding their needs to provide tailored support.

• Manage quotations, sales orders, and changes, ensuring accuracy, proper validation of requirements, and timely processing.

• Oversee the full order lifecycle from enquiry to delivery, proactively tracking progress and resolving any issues to meet customer expectations.

• Work closely with internal teams and handle escalations, ensuring smooth coordination, quick resolution, and clear communication with customers.

• Analyse customer data to identify trends, improve processes and service levels, and ensure compliance with pricing policies and system accuracy.

Requirement

• Diploma or Degree in Mechanical Engineering (or related field) with at least 3 years of experience in customer-facing roles, including key account management in industrial or technical environments.

• Strong communication skills with customer-focused mindset, proficient in Microsoft 365, CRM systems (e.g., HubSpot), SAP B1, and able to quickly learn new software tools.

Additional Information

• Up to $4500

• Located in Jurong East

We regret that only shortlisted candidates will be notified.