Customer Experience Specialist (Mechanical Engineering firm).

GMP RECRUITMENT SERVICES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GMP RECRUITMENT SERVICES (S) PTE LTD is seeking a proactive customer-focused professional in Singapore. You will act as the main operational contact for key customers, build trust-based relationships, and tailor support by understanding customer applications and buying behavior.

You will manage quotations, orders, changes, and ensure accurate, timely transactions while owning the full order lifecycle from enquiry to delivery and after-sales support.

Qualifications

• Diploma or Degree in Mechanical Engineering is strongly preferred.
• Minimum 3 years in customer-facing roles with key account management experience.
• Fluent in English with strong communication skills.

Responsibilities

• Act as the primary operational contact for assigned key/strategic customers.
• Build trust-based relationships through proactive engagement and deep understanding of customer needs.
• Manage quotations, sales orders, changes, and ensure accuracy and timely execution.
• Own full order lifecycle from enquiry to delivery and after-sales support.
• Collaborate with Sales, Supply Chain, Finance and other teams; escalate as needed.
• Analyse data to generate insights and drive improvements in processes and customer experience.

Skills

Customer orientation

Communication skills

English fluency

Education

Diploma/Degree in Mechanical Engineering

Tools

Microsoft 365

HubSpot CRM

SAP B1

Power BI

Job description

Job Responsibilities

Customer Engagement & Account Ownership

• Act as the primary operational point of contact for assigned key and strategic customers.
• Build strong, trust-based relationships through proactive and professional engagement.
• Develop deep understanding of customer business, applications, and buying behaviour to deliver tailored support.

Order, Quotation & Transaction Management

• Manage quotations, sales orders, and change requests, including complex and high-value transactions.
• Interpret and validate technical requirements such as part numbers, configurations, and specifications.
• Ensure accuracy, commercial alignment, and timely execution of all transactions.

End-to-End Fulfilment Ownership

• Own the full order lifecycle from enquiry through delivery and after-sales support.
• Proactively monitor order status, delivery commitments, and potential risks.
• Drive resolution of fulfilment issues to ensure customer expectations are met.

Cross-Functional Coordination & Escalation Management

• Collaborate closely with Sales, Supply Chain, Finance, and other relevant teams to deliver seamless execution.
• Take ownership of escalations, ensuring timely resolution and clear communication to customers.
• Support customer meetings, reviews, and joint engagements where required.

Customer Insights, Continuous Improvement & Compliance

• Analyse customer data, trends, and buying patterns to generate insights and support account development.
• Identify and drive improvements in processes, service levels, and customer experience.
• Ensure adherence to pricing policies, internal controls, and data integrity across CRM and ERP systems.

Job Requirements

• Diploma or Degree in Mechanical Engineering or a related discipline is strongly preferred.
• Minimum 3 years of relevant experience in customer-facing roles, with Key Account management experience, withinindustrial, engineering, or technical environments.
• Strong customer orientation with excellent communication skills and fluency in English.
• Computer Skills: Proficient in Microsoft 365 business applications (Word, Excel, PowerPoint, Outlook, and Power BI), CRMsystems (HubSpot preferred), SAP B1, and the ability to quickly learn business systems and other software platforms asrequired.

Only shortlisted candidate will be notified.