Customer Service - Shipping & Logistic - 5.5days - Tuas

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; Sur place; SGD 36 000 - 48 000; Plein temps

Résumé du poste

ManpowerGroup in Singapore is seeking a customer service professional to serve as the frontline for shipments, providing real-time updates and resolving issues to ensure smooth operations.

You will respond to inquiries by phone, email, and chat; track shipments; assist with bookings; and coordinate with operations, warehouse, and transport teams to meet KPI targets.

This role requires a Diploma, familiarity with logistics docs, strong communication, and the ability to work 5.5 days per week.

Qualifications

• Diploma in any discipline.
• Experience in logistics or freight forwarding preferred.
• Strong communication and problem-solving skills.
• Familiar with logistics docs (BL, packing lists, invoices, permits, FTA certs).
• Able to thrive in a fast-paced, detail-oriented environment.
• Proficient with Microsoft Office applications.
• Willing to work a 5.5-day schedule.

Responsabilités

• Respond to customer inquiries via phone, email, and chat regarding shipments and documentation.
• Track shipments and provide proactive updates on status or delays.
• Assist customers in creating service requests, booking shipments, and accessing tracking systems.
• Coordinate with operations, warehouse, and transport teams to resolve issues.
• Document customer interactions and track open queries to meet KPIs.
• Escalate complex or high-impact issues to team managers.
• Follow up on pending issues and ensure timely resolution.
• Support claims investigations by collecting required information from customers.

Connaissances

Customer Service

Logistics Knowledge

Communication

Problem Solving

Formation

Diploma in any discipline

Outils

Microsoft Office

Description du poste

Job Description: You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer success.

Job Duties:

• Respond to customer inquiries via phone, email, and chat regarding shipments, customs status, cargo delivery timelines, and documentation.
• Track shipments and provide proactive updates on status or delays.
• Assist customers in creating service requests, booking shipments, and accessing tracking systems.
• Coordinate with operations, warehouse, and transport teams to resolve issues.
• Document all customer interactions and track open queries until completion to meet the required KPI.
• Escalate complex or high-impact issues to team managers.
• Follow up on pending issues and ensure timely resolution.
• Support claims investigation by collecting required information from customers.

Requirements:

• Diploma in any discipline
• Prior experience in logistics or freight forwarding preferred
• Strong communication and problem-solving skills
• Familiarity with logistics documentation (e.g., BL, packing lists, invoices, permits, FTA certs)
• Ability to work in a fast-paced, detail-oriented environment
• Proficient in Microsoft Office applications
• Willing to work on a 5.5 days' work schedule

Sangita Balakrishnan EA License No.: 02C3423 Personnel Registration No.: R26163848

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