Customer Service Representative (Warehouse)

SANKYU (SINGAPORE) PTE LTD; Singapore; Presencial; SGD 21.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shuttle service from Tuas MRT

Descripción de la vacante

SANKYU (SINGAPORE) PTE LTD is seeking a Warehouse Coordinator to ensure timely shipments and accurate documentation. You will liaise with customers, forwarders, and warehouse teams to support daily operations and reporting, ensuring smooth inbound/outbound handling.

The role requires at least 1 year of 3PL warehouse experience, basic shipping knowledge, and a strong service mindset. Shuttle service is provided, with a 5-day work week based in Tuas.

Formación

• GCE O level with at least 1 year relevant experience in 3PL warehouse.
• Basic knowledge of shipping and warehousing processes.
• Strong interpersonal and customer service orientation.
• Ability to work extra hours when required.

Responsabilidades

• Coordinate shipment readiness and delivery schedules by liaising with customers, forwarders and warehouse personnel.
• Respond promptly to customer stock queries and update shipment schedules to maintain transparency.
• Prepare and manage daily delivery documents ensuring accuracy and compliance with company policies.
• Communicate with warehouse operations to manage inbound and outbound shipments and resolve issues efficiently.
• Facilitate smooth operations by maintaining clear communication between warehouse teams and customers.
• Verify billing summaries and issue them accurately to customers.
• Prepare monthly KPI reports on warehouse operations and customer service performance.
• Analyze operational data to identify improvement opportunities and present findings to the Warehouse Manager.
• Assist with monthly stock takes by conducting accurate inventory counts and reporting discrepancies to relevant personnel.
• Perform ad-hoc duties assigned by the Warehouse Manager to support warehouse operations and team needs.

Conocimientos

Customer service

Interpersonal skills

Shipping knowledge

Warehouse processes

Overtime willingness

Educación

GCE O level

Descripción del empleo

Company Overview

SANKYU (SINGAPORE) PTE LTD is a multinational company specializing in logistics and engineering, delivering cost-effective, integrated solutions with a focus on quality, safety, health, environment, and business continuity.

Job Summary

You will coordinate shipments and communicate with customers, forwarders, and warehouse teams to ensure timely deliveries and accurate documentation while supporting warehouse operations and reporting.

Responsibilities

• Coordinate shipment readiness and delivery schedules by liaising with customers, forwarders, and warehouse personnel
• Respond promptly to customer stock queries and update shipment schedules to maintain transparency
• Prepare and manage daily delivery documents ensuring accuracy and compliance with company policies
• Communicate with warehouse operations to manage inbound and outbound shipments and resolve issues efficiently
• Facilitate smooth operations by maintaining clear communication between warehouse teams and customers
• Verify billing summaries and issue them accurately to customers
• Prepare monthly Key Performance Indicator (KPI) reports on warehouse operations and customer service performance
• Analyze operational data to identify improvement opportunities and present findings to the Warehouse Manager
• Assist with monthly stock takes by conducting accurate inventory counts and reporting discrepancies to relevant personnel
• Perform ad-hoc duties assigned by the Warehouse Manager to support warehouse operations and team needs

Required competencies and certifications

• Minimum GCE “O” Level qualification with at least 1 year of relevant experience in 3PL Warehouse.
• Basic knowledge of shipping and warehousing processes
• Strong interpersonal skills with a customer service orientation
• Ability to commit extra hours if required.

Other Information

• Working location: Tuas
• Shuttle service provided from/to Tuas West Road MRT
• 5 days work (Mon-Fri from 8am to 5.45pm)