Customer Service & Sales Executive

Recruit Now Singapore Pte Ltd; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

Recruit Now Singapore Pte Ltd is seeking a Customer Service & Sales Executive to welcome parents, students, and visitors, and to drive enrolments in our programmes. You will handle inquiries across multiple channels, manage front desk operations, explain programme details, and coordinate with trainers to ensure smooth daily operations.

The role emphasizes up-selling courses and memberships, maintaining accurate records, and processing payments, with a weekday schedule and weekend/evening shifts

Qualifications

• O’ level & above.
• Prior experience in sales or front desk.

Responsibilities

• Welcome and assist parents, students, and walk-in visitors with a professional customer experience.
• Respond promptly to enquiries via phone, WhatsApp, email, social media and other channels.
• Manage front desk operations including admissions, ticketing, cashiering, and bookings using the POS/booking system.
• Provide information on programmes, schedules, fees, and promotions.
• Handle class registrations, enrolments, rescheduling requests, and general customer enquiries.
• Promote courses and packages to prospective customers, explaining fees and promotions clearly.
• Follow up on trial classes, enquiries, renewals, and outstanding payments to maximise enrolments.
• Process customer payments accurately and issue receipts.
• Maintain accurate student, customer, attendance, and payment records.
• Prepare administrative documents and coordinate trainer schedules.

Skills

Customer service

Sales

Education

O' level and above

Job description

• Gross $3500

• Make a positive impact by inspiring children through fun and educational activities

• Friendly, energetic, and family-oriented working environment

• Gain valuable experience in customer service and sales

• Supportive team culture and career development

Our Client, combines education and play by offering programes that help children develop logical thinking, problem-solving, concentration, and creativity, is inviting qualified candidates to fill the position of Customer Service & Sales Executive.

RESPONSIBILITIES:

• Welcome and assist parents, students, and walk‑in visitors, providing a professional and friendly customer experience.

• Respond promptly to customer enquiries via phone, WhatsApp, email, social media, and other online channels.

• Manage daily front desk operations, including admissions, ticketing, cashiering, and appointment bookings using the POS/booking system.

• Provide accurate information on programes, schedules, fees, and promotions.

• Handle class registrations, enrolments, rescheduling requests, and general customer enquiries.

• Recommend suitable courses and programes to prospective customers, explaining packages, fees, and promotions clearly.

• Promote and sell course packages, memberships, and retail products while achieving assigned sales and enrolment targets.

• Follow up on trial classes, customer enquiries, renewals, and outstanding payments to maximize enrolments.

• Process customer payments accurately and issue receipts in accordance with company procedures.

• Maintain accurate student, customer, attendance, and payment records in the company's system.

• Prepare administrative documents, reports, and coordinate schedules with trainers and internal team members.

REQUIREMENTS:

• O’ level & above

• Prior experience in sales or front desk

OTHER INFORMATION:

• Location : Marina Square / West Coast

• Working Days/Hours : 5 days work week, 10am-8pm (includes weekend & PH)

• Salary: Gross $3500 (salary will commensurate according to experience & qualifications)

The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

We regret only shortlisted candidate will be notified. All applications will be treated with the strictest confidence.