Customer Engagement Executive (Full Time / Part Time)

Learning Point; Singapore; On-site; SGD 19,000 - 25,000; Part time

Job summary

Learning Point is seeking a part-time customer service and administrative assistant in Singapore. The role covers front-line customer interactions, enrolment support, and close collaboration with teachers and parents. You will handle enquiries, registrations, and data entry while promoting programme offerings.

Candidates should have a Diploma, strong English communication, and proficiency with Google Docs/Sheets and MS Office. Education sector experience is a plus; weekend shifts may apply.

Qualifications

• Diploma required.
• Strong proficiency in spoken and written English.
• Proficient with Google Docs, Google Sheets and Microsoft Office.
• Good team player with ability to work with minimal supervision.
• Prior experience in education industry advantageous.

Responsibilities

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes
• Keep abreast of latest MOE initiatives to stay relevant with customers' needs
• Actively promote programmes to both prospective and existing customers
• Attend to customers' needs and enquiries in a prompt and customer-centric manner
• Build rapport and maintain a positive relationship with all stakeholders
• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner
• Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner
• Maintain an updated record of customer interactions, including inquiries, feedback and complaints
• Provide support and assistance to teachers and students whenever required
• Uphold a strong communication platform between teachers and parents
• Assist in other adhoc duties as assigned

Skills

English proficiency

Team player

Education

Diploma

Tools

Google Docs

Google Sheets

Microsoft Office

Job description

Part-Time:

• Location: Oasis Terraces

• Day: Once a week, every Sunday

• Time: 8.30am-4.30pm Hours will be extended to 6.30pm if there is enrolment for the last class slot on Sunday.

• Compensation: Paid hourly

Full-Time:

• Location: Must be comfortable to travel to different branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza)

Work Days:

• Monday-Friday: shifts within centre opening hours (10am-10pm)

• Saturday-Sunday: shifts within centre opening hours (8am-6pm)

• Able to work shift hours and on weekends (4 weekdays and 1 weekend)

• 44 hours per week

OR

• Wednesday to Sunday (OFF on Mondays and Tuesdays)

• For weekdays: no late night shifts

Job Responsibilities:

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes

• Keep abreast of latest MOE initiatives to stay relevant with customers' needs

• Actively promote programmes to both prospective and existing customers

• Attend to customers' needs and enquiries in a prompt and customer-centric manner

• Build rapport and maintain a positive relationship with all stakeholders

• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner

• Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner

• Maintain an updated record of customer interactions, including inquiries, feedback and complaints

• Provide support and assistance to teachers and students whenever required

• Uphold a strong communication platform between teachers and parents

• Assist in other adhoc duties as assigned

Job Requirements:

• Minimum qualifications: Diploma

• Strong proficiency in spoken and written English

• Proficient with Google Docs, Google Sheets and Microsoft Office

• Good team player with ability to work with minimal supervision

• Prior experience in education industry would be advantageous

Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).

Only shortlisted candidates will be contacted.