Customer Service Executive

GIFTED AND TALENTED EDUCATION PTE. LTD.; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Gifted & Talented Education is seeking a Customer Service Executive to provide front desk support, handle customer inquiries, and assist with sales and administrative tasks in a dynamic education environment. Immediate start preferred.

Two weekdays off per week and weekend availability are required. Salary will be commensurate with experience, with opportunities for career progression leading to centre manager roles.

Qualifications

• Minimum 2 years' experience in customer service and administrative duties.
• Completion of "O" Level or equivalent in any discipline.
• Demonstrated ability to work effectively in a team with an approachable and friendly attitude.
• Able to commence work at short notice preferred.

Responsibilities

• Greet and assist customers at the front desk to ensure a welcoming and professional experience.
• Manage incoming calls, emails, and walk-in inquiries promptly and accurately to resolve customer needs.
• Provide customer service support related to sales, including explaining programmes and processing enquiries.
• Collaborate with team members to complete assigned projects and support centre operations.
• Maintain organized records of customer interactions and administrative duties to support smooth centre management.

Skills

Customer service

Administrative duties

Teamwork

Communication

Education

O Level or equivalent

Job description

Company Overview

Gifted &Talented Education is the leading education provider of academic and life skills enrichment programmes for high ability learners in Singapore. We adopt a "Growth Mindset" philosophy that intelligence can be developed further. We nurture students by improving their ability and mindset through a culture of grit conditioning.

Job Summary

Join Gifted &Talented Education as a Customer Service Executive to deliver excellent front desk support, manage customer inquiries, and assist with sales and administrative tasks in a dynamic education environment. Immediate start preferred.

Responsibilities

• Greet and assist customers at the front desk to ensure a welcoming and professional experience
• Manage incoming calls, emails, and walk-in inquiries promptly and accurately to resolve customer needs
• Provide customer service support related to sales, including explaining programmes and processing enquiries
• Collaborate with team members to complete assigned projects and support centre operations
• Maintain organized records of customer interactions and administrative duties to support smooth centre management

Preferred competencies and qualifications

• Minimum 2 years' experience in customer service and administrative duties
• Completion of "O" Level or equivalent in any discipline
• Demonstrated ability to work effectively in a team with an approachable and friendly attitude
• Able to commence work at short notice preferred

Other Information

Working Hours

• Two weekdays off per week
• Weekend availability required

Remuneration Package

• Salary commensurate with experience
• Career progression opportunities leading to centre manager roles

Only shortlisted candidates will be notified.