Customer Service Associate (Education) - Full Time

J & E SELETAR PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Performance-based bonus

Supportive team

On-the-job guidance

Centre locations: Marine Parade, Toa P

Job summary

Jan & Elly English Language School in Singapore is seeking a friendly Customer Service Associate to join on a full-time basis. You’ll be the first contact for parents and visitors, handle enquiries, support enrolment coordination and class scheduling, and assist teachers with daily centre operations.

This role requires strong communication, organization, and the ability to multitask across weekends and weekdays.

Qualifications

• Fluent English communication and friendly demeanour.
• Strong organisational and multitasking abilities.
• Experience at a front desk or customer service role is a plus.

Responsibilities

• Be the first point of contact for parents and visitors.
• Handle walk-in enquiries, phone calls, and messages promptly.
• Support student arrival, waiting and dismissal.
• Take charge of enrolment coordination and class scheduling.
• Support teachers with day-to-day centre operations.

Skills

Communication skills

Organisation

Multitasking

Front desk experience

Customer service

Job description

Location:Marine Parade and/or Toa Payoh

Jan & Elly English Language Schoolis an established enrichment centre, specialising in Phonics and English Tuition for 4-12 year old students.

We’re looking for a friendly and organisedCustomer Service Associate to join our team on afull-time basis. This role is ideal for someone who enjoys working with people and supporting daily centre operations in a learning environment.

What You’ll Do

• Be the first point of contact for parents and visitors

• Handle walk-in enquiries, phone calls, and messages in promptly and in timely manner

• Support student arrival, waiting and dismissal

• Take charge of enrolment coordination and class scheduling

• Support teachers with day-to-day centre operations

What We’re Looking For

• Friendly, confident and professional communication skills

• Organised, detail-oriented and able to multitask with a strong sense of accountability

• Comfortable interacting with parents and young children

• Able to commit toworking on both weekends (Saturday and Sunday)and three weekdays
  Weekday hours: 12pm-9pm
  Weekend hours: 9am-6pm

• Prior customer service or front desk experience is an advantage

• Willing to provide front desk support at other branches when operational needs require

Why Join Us

• Performance-based bonus opportunities

• Supportive and welcoming team environment

• On-the-job guidance provided

• Convenient location atiMallorToa Payoh Central CC