Customer Service & Sales Admin (Air-Conditioning)

KBE Air-Conditioning & Engineering Pte Ltd; Singapore; On-site; SGD 24,000 - 42,000; Full time

Job summary

KBE Air-Conditioning & Engineering Pte Ltd is seeking a customer service representative in Singapore to handle incoming calls, schedule work with technicians, and generate leads. The role focuses on identifying customer needs and delivering accurate information while building lasting relationships with clients.

The ideal candidate will have prior customer service experience, strong communication skills, and familiarity with CRM systems.

Qualifications

• Minimum customer service experience.
• Ability to identify customer needs and provide accurate information.
• Proven track record of meeting or exceeding quotas.
• Excellent communication and presentation skills.
• Familiarity with CRM systems and practices.

Responsibilities

• Manage incoming calls and schedule work with technicians.
• Generate sales leads and identify customer needs.
• Build and maintain relationships with customer accounts.
• Provide accurate information and guidance using proper tools.
• Meet personal and team sales targets and call handling quotas.
• Handle complaints and offer timely solutions and follow up.

Skills

Customer service

Active listening

Phone handling

CRM systems

Communication skills

Multitasking

Education

GCE O-Level

Tools

CRM software

Job description

KBE Air-Conditioning & Engineering Pte Ltd is seeking a customer service representative in Singapore to handle incoming calls, schedule work with technicians, and generate leads. The role focuses on identifying customer needs and delivering accurate information while building lasting relationships with clients.

The ideal candidate will have prior customer service experience, strong communication skills, and familiarity with CRM systems.