Customer Service & Appointment Coordinator (Air Conditioning)

GRADECOOL ENGINEERING PTE. LTD.; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

GradeCool Air-Condition Pte Ltd is seeking a Customer Service Executive in Tampines, Singapore. The role involves handling customer inquiries via phone, WhatsApp, and email; arranging servicing, repairs, and installations; and preparing quotations and invoices.

Training will be provided for the right candidate. You will coordinate between customers and technicians, manage general admin duties, and support daily office operations.

Qualifications

• Customer service or administrative experience is an advantage.
• Good communication and interpersonal skills.
• Responsible, organised and able to work independently.
• Basic computer skills required.
• Positive attitude and willingness to learn.

Responsibilities

• Handle customer enquiries via phone, WhatsApp and email
• Arrange air-conditioning servicing, repair and installation appointments
• Prepare quotations, invoices and service-related documents
• Follow up with customers regarding appointments and payments
• Coordinate appointments between customers and technicians
• Handle general administrative and customer service duties
• Assist with daily office operations

Skills

Customer service

Administrative experience

Communication skills

Organised

Independent worker

Basic computer skills

Positive attitude

Job description

GradeCool Air-Condition Pte Ltd is seeking a Customer Service Executive in Tampines, Singapore. The role involves handling customer inquiries via phone, WhatsApp, and email; arranging servicing, repairs, and installations; and preparing quotations and invoices.

Training will be provided for the right candidate. You will coordinate between customers and technicians, manage general admin duties, and support daily office operations.