Customer Service Representative (Warehouse)

SANKYU (Singapore) Pte Ltd; Singapore; On-site; SGD 23,000 - 36,000; Full time

Benefits offered by this job

Shuttle service from Tuas West Road MR

Job summary

SANKYU (Singapore) Pte Ltd is seeking a Warehouse Administrator to support shipment readiness, stock queries, and customer communications. You will coordinate between customers, forwarders and warehouse staff, prepare documents, and help manage inbound/outbound processes.

The role emphasizes accuracy, efficiency and strong service orientation. Based in Singapore, the ideal candidate should have at least 1 year in a related field, good communication, and a basic understanding of 3PL and inventory

Qualifications

• GCE O-Level and at least 1 year of relevant warehousing/3PL experience.
• Stable career history with no frequent job changes.
• Basic understanding of warehouse operations and inventory systems.
• Good interpersonal skills and customer-service orientation.

Responsibilities

• Coordinate shipments with customers, forwarders and warehouse teams.
• Update customers on stock queries and delivery schedules.
• Prepare and handle day-to-day delivery documents with accuracy.
• Communicate with warehouse team to manage inbound/outbound shipments and resolve issues.
• Ensure seamless communication between warehouse and customers for smooth operations.
• Verify and issue billing summaries to customers.
• Prepare monthly KPI reports for warehouse operations and customer service.
• Analyze data to identify improvement areas and present findings to Warehouse Manager.
• Assist with ad-hoc duties to support warehouse operations.
• Assist with monthly stock takes and report discrepancies.

Skills

Customer service

Interpersonal skills

Communication

Education

GCE O-Level

Tools

Inventory management systems

Job description

• Coordinate and liaise with customers, forwarders, and warehouse personnel for shipment readiness and delivery schedules.

• Assist and update customers with stock queries and shipment schedules promptly.

• Prepare and handle day-to-day documents for deliveries, ensuring accuracy and compliance with company policies.

• Communicate effectively with warehouse operation team to manage shipments (inbound/outbound) and resolve any issues that may arise during the process.

• Ensure seamless communication between the warehouse and customers to facilitate smooth operations.

• Verify and issue the billing summaries to customers.

• Prepare monthly reports for Key Performance Indicators (KPIs) related to warehouse operations and customer service.

• Analyze data to identify areas for improvement and present findings to the Warehouse Manager.

• Perform any other ad-hoc duties as assigned by the Warehouse Manager to support the team and warehouse operations.

• Assist with monthly stock takes, ensuring accurate inventory counts and reporting discrepancies to the relevant personnel.

Job Requirements:

• Min GCE “O” Level with 1 year of relevant experience in related field.

• Proven stable career history, no frequent job changes.

• Basic understanding on warehouse operations (3PL) and inventory management systems is a plus.

• Good interpersonal skill & customer service oriented

• Working location: Tuas (**Shuttle service is provided from/to Tuas West Road MRT**)

• Only for Singaporeans and permanent residents

Work Arrangement:

5 days (from 8am to 5.45pm - Monday to Friday)