Customer Service Rep - Jurong East (MNX)

UPS; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

UPS is looking for a skilled professional to join their team in Singapore, focusing on ensuring customer satisfaction and managing customer inquiries. The role requires at least 2 years of experience in Air and Sea operations and a GCE ‘O’/'N' Level qualification.

Candidates should demonstrate meticulousness, strong interpersonal skills, and the ability to communicate effectively in English. The position is permanent and may require offsite work in Jurong.

Qualifications

• 2 years' experience in handling Air and Sea operations with a focus on Customer Service.
• Meticulous and accurate with a positive attitude.
• Proficient in both written and spoken English.

Responsibilities

• Keep the pulse of customer satisfaction.
• Respond to customer’s inquiries in a timely manner.
• Manage account/customer expectations.
• Ensure daily customer services and operations are met.

Skills

Customer service

SAP

Interpersonal skills

Multi-tasking

Education

GCE ‘O’/'N' Level qualification

Job description

Responsibilities

• Keep the pulse of customer satisfaction
• Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers
• Work with internal/external customers to create an exceptional customer service experience
• Manage account/customer expectations
• Work with internal and external customers for Corrective and Preventative Actions
• Help craft and create KPI customer specific reporting and scorecards
• Build and maintain rapport with customers to fulfill their requirements
• Process Stock In/Out in SAP
• Work with internal customers on process improvements
• Help craft account SOPs and Work Instructions
• Assist in distribution and operations as needed
• Ensure daily customer services and operations of both Air/Sea Import & Export requirements are met and executed in a timely manner

Requirements

• Minimum GCE ‘O’/'N' Level qualification
• 2 years’ experience in handling Air and Sea operations with a focus on Customer Service
• Meticulous and accurate with a positive attitude and able to multi-task
• Good team player who can work independently with minimum supervision
• Customer oriented with excellent interpersonal and communications skills
• Proficient in both written and spoken English
• Willing to work offsite in customer's site in Jurong

Employment Type: Permanent