Senior Customer Service Executive

Mayor Express Freight Services Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Mayor Express Freight Services Pte Ltd in Singapore is seeking a Customer Service professional to support daily logistics operations. The role focuses on managing customer ratings, coordinating with air and sea carriers, and handling sea documentation to ensure smooth shipments.

The ideal candidate has knowledge of air/sea processes, strong English communication, and a proactive, self-motivated attitude within a collaborative customer service team.

Qualifications

• Knowledge of air and sea logistics processes and terminology.
• Minimum O Level qualification.
• Proficient English writing and speaking skills.

Responsibilities

• Manage customer ratings for air and sea freight to maintain service quality.
• Coordinate and communicate effectively with air and sea carriers to ensure timely shipments.
• Liaise with customers to address inquiries and provide updates on shipments.
• Prepare and handle sea freight documentation such as bookings and Bills of Lading when required.
• Use Microsoft Office and email tools to document and communicate logistics information accurately.
• Work independently with self-motivation and a willingness to learn new tasks within the customer service team.

Skills

Customer service

Communication

Logistics terminology

English writing & speaking

Education

O Level qualification

Tools

Microsoft Office

Email

Job description

Company Overview

MAYOR EXPRESS FREIGHT SERVICES PTE LTD is located in Singapore, providing freight services specializing in air and sea logistics solutions.

Job Summary

You will assist the Customer Service Department by managing customer ratings, coordinating with air and sea carriers, handling sea documentation, and supporting daily operations to ensure smooth logistics processes.

Responsibilities

• Manage customer ratings for both air and sea freight to maintain service quality
• Coordinate and communicate effectively with air and sea carriers to ensure timely shipments
• Liaise with customers to address inquiries and provide updates on shipments
• Prepare and handle sea freight documentation such as bookings and Bills of Lading when required
• Use Microsoft Office and email tools to document and communicate logistics information accurately
• Work independently with self-motivation and a willingness to learn new tasks within the customer service team

Preferred competencies and qualifications

• Knowledge of air and sea logistics processes and terminology
• Minimum O Level qualification
• Proficient English writing and speaking skills

Other Information

• Location: Changi Cargo
• Working Hours: Monday to Friday, 9am to 6pm