Customer Service / Receptionist

RK RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 36,000 - 43,000; Full time

Job summary

RK RECRUITMENT PTE. LTD. in Singapore is seeking a Customer Service / Receptionist to greet guests, assist with inquiries and coordinate with the Residence Manager to deliver courteous, efficient service in a hotel setting.

The role requires a polished appearance, professional communication, prompt handling of guest feedback, and adherence to safety procedures. It follows a 5-day, 44-hour week with rotating shifts and a gross monthly salary of 3,500 SGD.

Responsibilities

• Collaborate with the Residence Manager to deliver courteous and efficient guest services
• Respond promptly and tactfully to guest complaints, requests, and inquiries to ensure guest satisfaction
• Maintain positive guest relations by projecting a hospitable and professional attitude at all times
• Ensure compliance with guestroom security, emergency, and fire procedures
• Maintain professional and courteous communication with all hotel personnel
• Keep a well-groomed appearance and maintain a tidy work area
• Perform additional duties assigned by supervisors diligently and professionally

Job description

Job Subject Title: Customer Service / Receptionist

Benefits Summary

• Gross Salary: $3500
• 5 days work week, 44 hours per week
• 3 Rotating Shift

Responsibilities

• Collaborate with the Residence Manager to deliver courteous and efficient guest services
• Respond promptly and tactfully to guest complaints, requests, and inquiries to ensure guest satisfaction
• Maintain positive guest relations by projecting a hospitable and professional attitude at all times
• Take ownership of guest issues, resolve complaints according to procedures, and escal…
• Ensure compliance with guestroom security, emergency, and fire procedures
• Maintain professional and courteous communication with all hotel personnel
• Keep a well-groomed appearance and maintain a tidy work area
• Perform additional duties assigned by supervisors diligently and professionally

*We regret to inform that only shortlisted candidates would be notified*

You are welcome to visit our website at www.rkgroup.sg