Customer Service (Real Estate)

CORESTAFF PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

CORESTAFF PTE. LTD. in Singapore is seeking a Front Desk/Customer Service professional to greet visitors, assist agents, and manage onboarding with documentation.

You will support front desk operations and ensure a welcoming environment for all visitors. The role requires a Diploma and at least 2 years of relevant experience, with strong communication and interpersonal skills, plus proficiency in Microsoft Office.

Qualifications

• Minimum Diploma in any discipline.
• At least 2 years of experience in a front desk, customer service or administrative support role.
• Proficient in Microsoft Office will be an added advantage.
• Strong interpersonal and communication skills as well as attention to detail.

Responsibilities

• Provide prompt and professional customer service to property agents, walk-in visitors, phone calls, and email enquiries in a timely manner.
• Welcome new property agents and assist them with the onboarding process, including the collection, verification, and processing of all required documentation.
• Build strong working relationships with agents through effective communication and continuous service support.
• Handle feedback, requests, and complaints by providing appropriate solutions and ensuring timely follow-up until full resolution.
• Support daily office coordination to ensure smooth front desk operations and a welcoming environment for visitors.
• Provide proactive support to enhance the overall experience for agents, visitors, and internal team members alike.

Skills

Interpersonal communication

Attention to detail

Customer service

Education

Diploma

Tools

Microsoft Office

Job description

About Our Client:

Our client is a premier real estate agency in Singapore known for expert property advisory and a strong network of professionals. Driven by industry expertise and operational excellence, they deliver high-quality, island-wide property services.

Responsibilities:

• Provide prompt and professional customer service to property agents, walk-in visitors, phone calls, and email enquiries in a timely manner.




• Welcome new property agents and assist them with the onboarding process, including the collection, verification, and processing of all required documentation.




• Build strong working relationships with agents through effective communication and continuous service support.




• Handle feedback, requests, and complaints by providing appropriate solutions and ensuring timely follow-up until full resolution.




• Support daily office coordination to ensure smooth front desk operations and a welcoming environment for visitors.




• Provide proactive support to enhance the overall experience for agents, visitors, and internal team members alike.

Requirements:

• Minimum Diploma in any discipline




• At least 2 year(s) of experience in a front desk, customer service or administrative support role




• Proficient in Microsoft Office will be an added advantage




• Strong interpersonal and communication skills as well as attention to detail

Wong Suet Ying

Registration Number: R26162639