Customer Service (Property MNC) @ Central

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a Site/Customer Service Assistant to support defect rectification and customer complaints handling in a real estate project.

You will liaise with the main contractor to ensure timely handovers and conduct quality inspections to certify readiness of units. The role requires at least 1 year in real estate and customer service, with good problem solving and communication skills.

Qualifications

• Minimum A Level or Diploma in Real Estate/Building.
• At least 1 year in real estate and customer service.
• Ability to handle customer enquiries and complaints professionally.
• Adaptable to new and changing situations.

Responsibilities

• Assist Customer Service in liaising with main contractor for handover prep.
• Conduct quality inspection of all units to identify defects and certify readiness.
• Ensure defects rectification within timeline by coordinating with contractor and owners.
• Assist in resolving owners' complaints from defects, ensuring satisfactory resolution.

Skills

Customer service

Problem solving

Adaptability

Communication

Education

A Level / Diploma in Real Estate/Building

Job description

Location: near Braddell MRT and Fort Canning MRT (Must be comfortable to rotate between these 2 locations)

Working hours: Monday - Friday, 8.45am - 6.00pm

Duration: 1 year contract - extendable/convertible based on performance & business needs

Salary: up to $3,000/month

Summary

This role requires you to assist in the timely rectification of defects/resolve of customers' complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.

Responsibilities

• Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.

• Conduct quality inspection of 100% of the units to identify defects for rectification, certify unit readiness for handover prior to Notice to Take Possession being served by ensuring that home units handed over to home buyers are in good condition.

• Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.

• Assist in the resolution of owners' complaints arising from defects and other area and ensure Owners' complaints resolved satisfactorily.

Requirements

• Minimum 'A' Level/Diploma in Real Estate/Building
• Minimum 1 year in real estate and customer service
• Good problem solving skills and the ability to handle customer enquiries/complaints professionally
• Adaptable to new and changing situations