Customer Service & Project Coordinator #10132

Anradus Pte. Ltd.; Singapore; On-site; SGD 3,600 - 4,800; Full time

Job summary

Anradus Pte Ltd is seeking a dedicated Customer Service & Project Coordinator to support assigned customers, manage orders, and coordinate NPI activities at our Serangoon North site in Singapore. The role follows a 5-day workweek from 8:00 AM to 5:30 PM, offering a stable permanent position with basic salary plus variable bonus.

You will liaise with Sales, Engineering, Planning, Purchasing, Production, Quality, Warehouse, Logistics, and suppliers to ensure on-time delivery and quality.

Qualifications

• Diploma or Degree in Business Administration, Engineering, Supply Chain, Manufacturing or related field.
• At least 2 years of experience in Customer Service, Sales Support, Project Coordination, NPI, or Manufacturing Operations.
• Experience in manufacturing, electronics, or precision manufacturing is advantageous.

Responsibilities

• Act as the main contact for assigned customers and respond to quotations, orders, deliveries, engineering changes, and complaints.
• Process and monitor customer purchase orders, fulfilment, delivery status, delays, and follow-up actions.
• Coordinate customer RFQs from receipt to quotation submission.
• Manage NPI project documents, including drawings, specifications, BOMs, revision changes, samples, prototypes, and first article activities.
• Track project milestones, engineering changes, product transfers, and qualification activities with internal teams.
• Maintain accurate customer and project information in the ERP system.
• Prepare and update quotations, cost sheets, sales orders, purchase orders, work orders, reports, and related documents.
• Coordinate with Sales, Engineering, Planning, Purchasing, Production, Quality, Warehouse, Logistics, and suppliers to meet customer requirements.
• Escalate delivery, quality, or project risks and support problem-solving and corrective actions.
• Support continuous improvement to improve customer satisfaction and operational efficiency.
• Perform any other ad-hoc duties as assigned.

Skills

Customer service

Coordination

Communication

Documentation

Education

Diploma or Degree in Business Administration, Engineering, Supply Chain, Manufacturing

Tools

Microsoft Office

ERP system

Job description

Customer Service & Project Coordinator #10132

Industry/ Organization Type
Custom Die-cut Components Manufacturer

Position Title
Customer Service & Project Coordinator

Working Location
Serangoon North

Working Hours
5 days (Monday – Friday, 8:00 AM – 5:30 PM)

Salary Package
Basic Salary + Variable Bonus

Duration
Permanent Role

Key Responsibilities

• Act as the main contact for assigned customers and respond to enquiries on quotations, orders, deliveries, engineering changes, and complaints.

• Process and monitor customer purchase orders, order fulfilment, delivery status, delays, and follow-up actions.

• Coordinate customer RFQs from receipt to quotation submission.

• Manage NPI project documents, including drawings, specifications, BOMs, revision changes, samples, prototypes, and first article activities.

• Track project milestones, engineering changes, product transfers, and qualification activities with internal teams.

• Maintain accurate customer and project information in the ERP system.

• Prepare and update quotations, cost sheets, sales orders, purchase orders, work orders, reports, and related documents.

• Coordinate with Sales, Engineering, Planning, Purchasing, Production, Quality, Warehouse, Logistics, and suppliers to meet customer requirements.

• Escalate delivery, quality, or project risks and support problem-solving and corrective actions.

• Support continuous improvement to improve customer satisfaction and operational efficiency.

• Perform any other ad-hoc duties as assigned.

Requirements

• Diploma or Degree in Business Administration, Engineering, Supply Chain, Manufacturing, or a related field.

• At least 2 years of experience in Customer Service, Sales Support, Project Coordination, NPI, or Manufacturing Operations.

• Experience in manufacturing, electronics, or precision manufacturing will be advantageous.

• Proficient in Microsoft Office, especially Excel, Word, Outlook, and PowerPoint.

• Good communication, customer service, coordination, and documentation skills.

• Knowledge of manufacturing processes, production planning, order management, and document control will be advantageous.

• Basic understanding of engineering drawings, product documents, industrial adhesives, foams, or flexible materials will be advantageous.

• Organised, detail-oriented, proactive, and able to manage multiple priorities in a fast-paced environment.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781