CUSTOMER SUPPORT OFFICER

STAFFLINK SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

STAFFLINK SERVICES PRIVATE LIMITED is seeking a diligent customer order coordinator to support the semiconductor and electronics clientele from Ang Mo Kio. The role emphasizes accurate quotations, timely documentation, and proactive communication with customers to ensure smooth orders and shipments.

Ideal candidates will have a degree or diploma and at least three years of relevant experience, with strong English skills and a professional, can-do attitude.

Qualifications

• Minimum 3 years of relevant experience in customer support or order processing.
• Strong written and spoken English proficiency.
• Detail oriented with good organizational and analytical abilities.

Responsibilities

• Deliver excellent customer support to corporate clients, managing orders end-to-end.
• Respond promptly to inquiries, including quotations, service support, and documentation requests.
• Prepare and submit accurate quotations in a timely manner.
• Provide required documents through customers' management systems.
• Update customers on order status and shipment schedules.
• Maintain spare parts price lists for customers.
• Coordinate with customers, forwarders, and internal teams to ensure timely orders and shipments.
• Assist customers with customs queries by preparing the necessary documentation.
• Collaborate with internal teams to resolve issues and implement solutions.

Skills

Customer support

Order management

Quotations

Documentation

Communication

Interpersonal skills

Teamwork

Education

Degree or Diploma

Job description

►Semiconductor and Electronics industry.

►Work Location: Ang Mo Kio

► Working hours:8.30am to5.30pm, Monday to Fridays

► AWS + VB

Our Client is a well-established company in Singapore to serve the semiconductor and electronics industries both local and globally.

Responsibilities:

• Deliver excellent customer support to corporate clients, managing their orders and requests end-to-end.
• Respond promptly to customer inquiries, including quotations, service support, and documentation requests.
• Prepare and submit accurate quotations in a timely manner.
• Provide required documents through customers' respective management systems.
• Proactively update customers on order status and shipment schedules.
• Maintain accurate records of spare parts price lists for customers.
• Coordinate with customers, forwarders, and internal teams to ensure timely execution of orders and shipments.
• Assist customers with customs queries by preparing and submitting the necessary documentation.
• Collaborate with internal teams to resolve customer issues and implement solutions.

Requirements:

• Degree or Diploma with a minimum of 3 years of relevant experience.
• Strong command of spoken and written English.
• Customer-focused, detail-oriented, and hardworking with strong organizational and analytical skills.
• Self-driven, disciplined, and adaptable with a positive, "can-do" attitude.
• High level of integrity and able to handle confidential information.
• Capable of working both independently and in teams.
• Able to handle tight schedules and high request volumes while remaining composed.
• Strong communication, interpersonal, and influencing skills to work with diverse individuals.
• Experience in managing multiple projects with tight deadlines is an advantage.