Customer Service (Order Management) - SAP (start ASAP)

PERSOL; Singapore; Hybrid; SGD 36,000 - 45,000; Part time

Job summary

PERSOL Singapore Pte Ltd is seeking a Customer Service Representative to support B2B orders and logistics activities in a hybrid setup at International Business Park, Jurong East.

The role involves managing O2C workflows, handling SAP-based order processing, and coordinating with logistics and global teams. Requires 3–5 years in logistics, shipping or supply chain, with SAP and export documentation experience.

Qualifications

• 3–5 years of relevant work experience.
• Sound knowledge of logistics, shipping and order management.
• Experience with export documentation and trade paperwork.
• Experience handling Asia import shipments is a plus.
• Familiarity with SAP and MS Office preferred.

Responsibilities

• Manage the complete Order-to-Cash (O2C) process from order receipt through fulfilment.
• Process and manage customer orders using SAP.
• Provide sales and customer service support for designated countries.
• Coordinate with logistics teams and stakeholders on customer shipments.
• Prepare and coordinate shipping documentation for customers.
• Attend to customer enquiries, complaints and order-related issues, ensuring timely resolution.
• Handle and coordinate customer requests for product samples.
• Work with Trade Compliance / Foreign Trade teams on credit and trade documents.
• Liaise with Headquarters and other departments on credit, logistics and customer matters.
• Support other customer service and order management activities as required.

Skills

O2C process

Order management

SAP

MS Office

Team collaboration

Tools

SAP

MS Office

Job description

Customer Service Representative

Location: International Business Park, Jurong East
Contract Duration: 6 months
Start Date: ASAP / within 1 week
Salary: S$3,200 – S$4,000 per month, depending on experience
Work Arrangement: Hybrid / Smart Work arrangement

This role is ideal for candidates with experience in B2B customer service, order management, logistics, shipping or supply chain, particularly those familiar with SAP and import/export documentation.

Key Responsibilities

• Manage the complete Order-to-Cash (O2C) process from order receipt through fulfilment.

• Process and manage customer orders using SAP.

• Provide sales and customer service support for designated countries.

• Coordinate with logistics teams and relevant stakeholders on customer shipments.

• Prepare and coordinate shipping documentation for customers.

• Attend to customer enquiries, complaints and order-related issues, ensuring timely resolution.

• Handle and coordinate customer requests for product samples.

• Work closely with Trade Compliance / Foreign Trade teams to manage customer profiles, End Use Certificates and Trade Restriction Covenants.

• Liaise with Headquarters, Sales & Marketing, Supply Chain Management, Accounts Receivable, Credit and Legal teams on credit, logistics and customer-related matters.

• Support other customer service and order management activities as required.

Requirements

• 3–5 years of relevant work experience, preferably in an MNC environment.

• Sound knowledge of logistics, shipping and order management.

• Familiarity with export and shipping documentation, such as:

  • Letter of Credit (L/C)

  • Bill of Lading (B/L)

  • Air Waybill (AWB)

  • Export documentation

  • Banking / trade service documentation

• Experience handling Asia import shipments will be an advantage.

• Experience using SAP and MS Office is preferred.

• Good understanding of customer service, logistics and supply chain processes.

• Basic knowledge of Finance, Credit Management and Global Trade Services (GTS) will be advantageous.

• Good team player who can also work independently and take initiative in resolving issues.

• Able to start ASAP or within 1 week.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 Reg. R25159218 (Teoh Ying Ying)