Customer Service Assistant (18 Month)

GMP Technologies; Singapore; On-site; SGD 44,000 - 52,000; Full time

Job summary

GMP Recruitment Services (S) Pte Ltd is seeking a Customer Service Assistant for an 18-month contract in Singapore. The role involves processing orders in SAP, maintaining customer master data, and troubleshooting pricing issues to ensure timely shipments.

You will collaborate with Account Managers, Pricing Team, and Sales, and participate in process improvement projects across regions. 1–2 years of experience and basic SAP/MS Office knowledge are desirable.

Qualifications

• Basic knowledge of SAP S/4HANA and Microsoft tools (Outlook, Teams, Excel)
• 1-2 years' experience (Not Mandatory) and clear and polite in written and spoken communication.

Responsibilities

• Process new orders and order changes within defined service level agreements using the SAP Order Management System.
• Manage and update customer master data, including business partner records and parametric setups in SAP.
• Understand order pricing logic to analyze and troubleshoot pricing issues and collaborate with Account Managers, Pricing Team, and Sales to resolve discrepancies.
• Proactively resolve order holds to support on-time shipments according to customer delivery requirements and help achieve quarter-end revenue targets.
• Lead or contribute to projects focused on process standardization, continuous improvement, and automation using available tools such as AI and RPA; collaborate with Order Management teams across North America, Asia, and Europe.

Skills

SAP S/4HANA

Outlook

Teams

Excel

Tools

SAP S/4HANA

Outlook

Teams

Excel

Job description

About the job Customer Service Assistant (18 Month)

Job Description:

• Process new orders and order changes within defined service level agreements using the SAP Order Management System. Manage and update customer master data, including business partner records and parametric setups in SAP.
• Understand order pricing logic to analyze and troubleshoot pricing issues. Collaborate with Account Managers, the Pricing Team, and Sales to resolve discrepancies effectively.
• Proactively resolve order holds to support on-time shipments according to customer delivery requirements and help achieve quarter-end revenue targets.
• Lead or contribute to projects focused on process standardization, continuous improvement, and automation using available tools such as AI and RPA. Collaborate with Order Management teams across North America, Asia, and Europe.
• Identify and investigate customer order data issues across systems before escalating to management or IT. Use reporting tools to ensure accurate execution of order management processes.

Requirement:

• Basic knowledge of SAP S/4HANA and Microsoft tools (Outlook, Teams, Excel)
• 1-2 years' experience (Not Mandatory) andclear and polite in written and spoken communication.

Additional Information:

• Up to $4300
• Located in Changi Business Park
• 18 Month Contract (Renewable)
• Tuesdays-Saturdays, 5am to 2pm, and during Singapore holidays when US is not on holiday (Taxi fares are reimbursable for commute to and from work.)

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.