Customer Service (Order Management) - SAP (start ASAP)

PERSOL SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 36,000 - 45,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a Customer Service Representative at International Business Park, Jurong East.

It is a 6-month contract with hybrid/smart work arrangements, starting ASAP or within 1 week, and a salary of S$3,200–S$4,000 per month depending on experience. Ideal candidates have 3–5 years in B2B customer service, order management, logistics or supply chain, with SAP and export/import documentation familiarity.

Qualifications

• 3–5 years of relevant experience, preferably in an MNC.
• Strong knowledge of logistics, shipping and order management.
• Familiarity with export/import docs (L/C, B/L, AWB).
• Experience with Asia import shipments is an advantage.
• SAP and MS Office proficiency preferred.
• Good understanding of customer service and supply chain.
• Availability ASAP or within 1 week.

Responsibilities

• Manage the complete Order-to-Cash process from order receipt to fulfilment.
• Process and manage customer orders using SAP.
• Provide sales and customer service support for designated countries.
• Coordinate with logistics teams on customer shipments.
• Prepare and coordinate shipping documentation for customers.
• Handle customer enquiries, complaints and order-related issues.
• Assist with product samples requests.
• Coordinate with Trade Compliance and Global Trade teams on docs.
• Liaise with HQ, Sales & Marketing, Supply Chain on credit and logistics.
• Support other customer service and order management activities as required.

Skills

Customer service

Order management

Logistics

MS Office

Tools

SAP

Job description

Customer Service Representative

Location: International Business Park, Jurong East
Contract Duration: 6 months
Start Date: ASAP / within 1 week
Salary: S$3,200 – S$4,000 per month, depending on experience
Work Arrangement: Hybrid / Smart Work arrangement

This role is ideal for candidates with experience in B2B customer service, order management, logistics, shipping or supply chain, particularly those familiar with SAP and import/export documentation.

Key Responsibilities

• Manage the complete Order-to-Cash (O2C) process from order receipt through fulfilment.

• Process and manage customer orders using SAP.

• Provide sales and customer service support for designated countries.

• Coordinate with logistics teams and relevant stakeholders on customer shipments.

• Prepare and coordinate shipping documentation for customers.

• Attend to customer enquiries, complaints and order-related issues, ensuring timely resolution.

• Handle and coordinate customer requests for product samples.

• Work closely with Trade Compliance / Foreign Trade teams to manage customer profiles, End Use Certificates and Trade Restriction Covenants.

• Liaise with Headquarters, Sales & Marketing, Supply Chain Management, Accounts Receivable, Credit and Legal teams on credit, logistics and customer-related matters.

• Support other customer service and order management activities as required.

Requirements

• 3–5 years of relevant work experience, preferably in an MNC environment.

• Sound knowledge of logistics, shipping and order management.

• Familiarity with export and shipping documentation, such as:

  • Letter of Credit (L/C)

  • Bill of Lading (B/L)

  • Air Waybill (AWB)

  • Export documentation

  • Banking / trade service documentation

• Experience handling Asia import shipments will be an advantage.

• Experience using SAP and MS Office is preferred.

• Good understanding of customer service, logistics and supply chain processes.

• Basic knowledge of Finance, Credit Management and Global Trade Services (GTS) will be advantageous.

• Good team player who can also work independently and take initiative in resolving issues.

• Able to start ASAP or within 1 week.

We regret to inform that only shortlisted candidates will be notified.