Customer Service Representative (6 months)

PERSOL; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

PERSOL in Singapore is seeking an experienced O2C Specialist to manage the full Order-to-Cash process and provide regional sales administration and support. You will process orders in SAP, prepare shipping/export documentation, resolve inquiries, and coordinate with Trade Compliance, Legal, and Finance teams.

This hybrid role starts with daily office work in Jurong East during onboarding. After 3-month onboarding, up to 2 days WFH weekly.

Qualifications

• 3–5 years of experience in a multinational corporation environment.
• Strong knowledge of logistics, shipping and export documentation.
• Experience with Asia import shipments is advantageous.
• Proactive and independent team player with problem-solving abilities.
• Detail-oriented and well-organized in a fast-paced environment.

Responsibilities

• Manage the full Order-to-Cash (O2C) process, ensuring smooth and timely execution of customer orders.
• Process and maintain customer orders accurately using the SAP system.
• Provide comprehensive sales administration and support for assigned countries within the region.
• Coordinate and prepare shipping and export documentation for customer deliveries.
• Address and resolve customer inquiries, issues, and complaints in a professional manner.
• Manage customer sample requests and ensure timely fulfillment.
• Collaborate with Trade Compliance and Foreign Trade teams to maintain customer profiles and trade documents.
• Liaise closely with regional and global stakeholders to resolve credit, logistics, and operational matters.

Skills

O2C process

SAP systems

Logistics

Credit coordination

Stakeholder liaison

Tools

SAP

Microsoft Office

Job description

Work Location: Jurong East.

Work Arrangement: Hybrid working environment with up to 2 days of work-from-home per week. During the initial 3-month onboarding period, employees are required to work from the office daily to facilitate training and familiarization with business processes.

Responsibilities

• Manage the full Order-to-Cash (O2C) process, ensuring smooth and timely execution of customer orders.
• Process and maintain customer orders accurately using the SAP system.
• Provide comprehensive sales administration and support for assigned countries within the region.
• Coordinate and prepare shipping and export documentation for customer deliveries.
• Address and resolve customer inquiries, issues, and complaints in a professional manner.
• Manage customer sample requests and ensure timely fulfillment.
• Collaborate with Trade Compliance and Foreign Trade teams to maintain customer profiles, End-Use Certificates, and Trade Restriction Covenants in accordance with regulatory requirements.
• Liaise closely with regional and global stakeholders, including Headquarters, Sales & Marketing, Supply Chain Management, Accounts Receivable, Credit, and Legal teams to resolve credit, logistics, and operational matters.

Requirements

• Minimum 3 to 5 years of relevant experience in a multinational corporation (MNC) environment.
• Strong knowledge of logistics, shipping, and export documentation, including Letters of Credit (LC), Bills of Lading (BL), Airway Bills (AWB), export LC orders, and banking documentation through Trade Services online banking platforms.
• Prior experience handling Asia import shipments will be highly advantageous.
• Proficiency in SAP and Microsoft Office applications is preferred.
• A proactive and independent team player with strong problem-solving abilities and initiative.
• Detail-oriented, well-organized, and able to thrive in a fast-paced environment.

• Basic understanding of Finance, Credit Management, and Global Trade Services (GTS) will be an added advantage.

We regret to inform that only shortlisted candidates will be notified.