Customer Service & Order Management Executive

Workle Pte Ltd; Singapore; On-site; SGD 34,000 - 40,000; Full time

Job summary

Workle Pte Ltd in Singapore is seeking a proactive Customer Care Support executive to manage customer inquiries and order processing across local and regional markets from our Ubi location. The ideal candidate will maintain strong relationships with customers, coordinate shipments, and resolve issues promptly, with proficiency in Word, Excel, and ERP systems such as Dynamics NAV or SAP.

Short notice availability is a plus.

Qualifications

• GCE 'O' Level or Diploma required.
• Minimum 1 year of experience in customer service or related field.
• Proficient in Word and Excel.
• Experience with ERP systems such as Microsoft Dynamics NAV or SAP is an advantage.
• Able to commence work within short notice.

Responsibilities

• Coordinate with local and regional customers on inquiries, quotations, order processing, shipment arrangements, and after-sales support.
• Build and maintain strong relationships with existing customers, proactively identifying and resolving issues in a timely and professional manner.
• Liaise closely with Germany headquarters on shipment instructions, order updates, and follow-ups

Skills

Microsoft Office

Education

GCE 'O' Level or Diploma

Tools

Microsoft Dynamics NAV

SAP

Job description

Work Location: Ubi

Salary: up to $3,300

Working hours: 9.30am to 6.30pm Mon to Fri

We are looking for a proactive and bilingual Customer Care Support executive to manage customer inquiries and order processing across local and regional markets.

Responsibilities:

• Coordinate with local and regional customers on inquiries, quotations, order processing, shipment arrangements, and after-sales support

• Build and maintain strong relationships with existing customers, proactively identifying and resolving issues in a timely and professional manner

• Liaise closely with Germany headquarters on shipment instructions, order updates, and follow-ups
  

Requirement:

• GCE 'O' Level or Diploma in any field

• Minimum 1 year of experience in customer service, customer support, administration, or related field

• Proficient in Microsoft Office applications — Word and Excel

• Experience with ERP systems such as Microsoft Dynamics NAV or SAP is an advantage

• Able to commence work within short notice

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)