Customer Service & Order Management Executive

WORKLE PTE. LTD.; Singapore; On-site; SGD 34,000 - 40,000; Full time

Job summary

Work Location: Ubi, Singapore — WorkLE PTE. LTD. is seeking a proactive Customer Care Support executive to handle inquiries and order processing across local and regional markets.

Responsibilities include coordinating with customers, maintaining relationships, and liaising with our Germany headquarters on shipment Instructions and order updates. Requirements: GCE O Level or Diploma, 1 year in a related role, and MS Word/Excel proficiency; ERP experience (Dynamics NAV or SAP) is a plus.

Qualifications

• GCE 'O' Level or Diploma in any field.
• Minimum 1 year of experience in customer service, customer support, administration, or related field.
• Proficient in Microsoft Word and Excel; ERP experience (Dynamics NAV or SAP) is an advantage.

Responsibilities

• Coordinate with local and regional customers on inquiries, quotations, order processing, shipment arrangements, and after-sales support.
• Build and maintain strong relationships with existing customers, proactively identifying and resolving issues in a timely and professional manner.
• Liaise closely with Germany headquarters on shipment instructions, order updates, and follow-ups.

Skills

Bilingual

Microsoft Office

Customer service

Education

GCE O Level / Diploma

Tools

Microsoft Dynamics NAV

SAP

Job description

Work Location: Ubi

Salary: up to $3,300

Working hours: 9.30am to 6.30pm Mon to Fri

We are looking for a proactive and bilingual Customer Care Support executive to manage customer inquiries and order processing across local and regional markets.

Responsibilities

• Coordinate with local and regional customers on inquiries, quotations, order processing, shipment arrangements, and after-sales support

• Build and maintain strong relationships with existing customers, proactively identifying and resolving issues in a timely and professional manner

• Liaise closely with Germany headquarters on shipment instructions, order updates, and follow-ups
  

Requirement

• GCE 'O' Level or Diploma in any field

• Minimum 1 year of experience in customer service, customer support, administration, or related field

• Proficient in Microsoft Office applications — Word and Excel

• Experience with ERP systems such as Microsoft Dynamics NAV or SAP is an advantage

• Able to commence work within short notice

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)