Customer Service Officer (Retail Banking / Non-sales)

D L Resources Pte Ltd; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

D L Resources Pte Ltd is offering a 5-week paid training program for a non-sales banking support role in Singapore. The position involves inbound calls related to accounts servicing, customer fulfilment, and adhering to privacy and compliance standards.

Training provided onsite to equip you with product knowledge and service skills. The role requires flexibility for staggered shifts, including weekends and public holidays, to support 24x7 contact centre operations.

Qualifications

• No prior experience required.
• Good command of written and spoken English.
• Positive customer service mindset and CAN-DO attitude.
• Proficient in MS Office and basic PC skills.

Responsibilities

• Handle inbound calls for bank accounts servicing campaigns and general enquiries.
• Follow through on customer fulfilment and case handling.
• Ensure compliance and confidentiality in handling customer information.

Job description

Training program (paid training)

5-weeks training program on bank's product and services, CRM systems and on-the-job training.

Shift timing (PH Weekend Shift)

• Working hours: 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week
• Staggered shift hours: 8.5 working hours between 7AM to 10PM + 1-hour meal break in between
• Rest day and off day: Scheduled by client (1 weekday + 1 weekend, non-consecutive)
• Or otherwise advised by the client

Working location

• Nearest MRT: Punggol Coast MRT
• Applicants should be comfortable with a North-East region work location

Job description (Non-sales role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.