Customer Service Officer (Alexandra Road)

ITCAN Pte Ltd; Singapore; On-site; SGD 29,000 - 45,000; Full time

Benefits offered by this job

2 Months Performance Bonus

14 Days Annual Leave

14 Days Medical Leave

Job summary

ITCAN Pte Ltd is seeking a responsive Call Centre/Customer Service professional in Singapore to handle inbound calls for client accounts, campaigns and helpdesk inquiries. You’ll ensure accurate case fulfillment, maintain confidentiality, and comply with standards while supporting 24x7 operations.

The role requires fresh or experienced candidates with strong communication, a positive CAN-DO attitude, and proficiency in MS Office.

Qualifications

• Minimum of ITE, 'O' levels. Open for Fresh resource with any background.
• Experience in Call Centre, Banking or Customer Service environment will be an advantage.
• Positive CAN-DO attitude and passion to deliver quality customer service.
• Pleasant voice with excellent comprehension, communication and interpersonal skills.
• Good command of written and spoken English; Mandarin ability preferred for Mandarin-speaking customers.
• Good analytical skills and attention to detail; comfortable with numbers.
• Resourceful, proactive and team player in a fast-paced environment.
• Proficient PC skills including MS Office.
• Willing to work staggered/rotational shifts including weekends and public holidays to support 24x7 operations.

Responsibilities

• Inbound call handling for client accounts, servicing, campaigns, product enquiries and helpdesk enquiries.
• Fulfillment follow through on cases and with customers.
• Ensure group compliance & control standards are observed in handling customer enquiries and transaction requests and maintain confidentiality of information.
• Overtime is required based on workload.

Skills

Call centre experience

Customer service

Education

ITE/'O' levels

Tools

MS Office

Job description

Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers;
• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
• Overtime is required based on the work load.

Job Requirements

• Minimum of ITE, 'O' levels. Open for Fresh resource with any background.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English. Ability to speak Mandarin will be preferred as the CSOs are required to work closely with mandarin speaking customers.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Morning and Afternoon shifts working but NO night.

5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 week day + 1 weekend, non-consecutive)

Or otherwise advised by the Client

For temp staff earning S$2,600/mth and below, for work performed beyond normal work hours, staff is compensated 1.5 times of hourly pay rate.

• For up to half of normal daily working hours – 1 day’s salary
• For more than half of normal daily working hours – 2 days’ salary
• Work done beyond the normal working hours shall be considered as Overtime pay

Benefits

Salary + Employer CPF + 2 Months Performance Bonus(Sub. to client approval) + 14 Days AL + 14 Days ML.

Budget capped max/ up to $4000 (including shift allowances - negotiable between ($2200-$4000) based on your current/ last drawn salary