CUSTOMER SERVICE OFFICER [PPZ-001-03]

EQUE PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

EQUE PTE. LTD. in Singapore is seeking a Customer Service Specialist to manage inquiries via phone, email, web chat, and in person, delivering timely, helpful responses.

You will log and investigate complaints, coordinate with internal teams, and maintain accurate CRM records while building strong client relationships and ensuring high levels of satisfaction.

Qualifications

• Minimum diploma or above.
• Excellent communication and active listening with a passion for customer experience.
• Calm, patient, and solutions-focused in difficult situations.
• Experience with CRM systems and accurate documentation of interactions.
• Ability to multitask in a high-volume client-facing environment.

Responsibilities

• Handle client inquiries via phone, email, web chat, and in person with timely, helpful responses.
• Log and investigate customer complaints, ensure effective resolutions and follow up for satisfaction.
• Assess issues, apply policies, and coordinate with internal teams to prevent escalation.
• Proactively reach out to strengthen client relationships and share updates on offerings.
• Maintain accurate customer records and logs in the CRM system.
• Escalate complex issues with clear context to the right teams when needed.
• Identify recurring gaps and advocate practical improvements for service quality.
• Represent the organization warmly and professionally at every touchpoint.

Skills

Excellent communication

Active listening

Customer service mindset

Multitasking in high-volume env

CRM proficiency

Education

Diploma or higher

Tools

CRM systems

Job description

Key Responsibilities:

• Manage client enquiries via phone, email, web chat, and in person — delivering accurate, timely, and genuinely helpful responses that leave every client feeling valued
• Receive, log, and investigate customer complaints with diligence and fairness — providing effective resolutions and following up personally to confirm complete satisfaction
• Assess product and service issues, apply company policies intelligently, and coordinate swiftly with internal departments to resolve problems before they elevate
• Build deep, long-term client loyalty by proactively reaching out to share updates, introduce new offerings, and consistently strengthen professional relationships
• Maintain accurate and up-to-date customer records and interaction logs in the CRM system — ensuring no detail is ever missed or overlooked
• Escalate complex and sensitive issues to the appropriate teams with clear, complete context and the right level of urgency every single time
• Partner with internal teams to identify recurring service gaps and champion practical, customer-first improvements that continuously raise service standards
• Represent the organisation with genuine warmth, unwavering professionalism, and a deep personal commitment to service excellence at every single touchpoint

Requirements:

• Minimum Diploma and above
• Exceptional communication and active listening skills with a sincere passion for delivering outstanding customer experiences
• Patient, calm under pressure, and solutions-focused when handling difficult, complex, or emotionally sensitive customer situations
• Familiar with CRM systems and proficient in maintaining accurate customer service documentation and interaction logs
• Able to multitask confidently and adapt quickly in a high-volume, fast-paced, client-facing service environment

EA License Number: 22C1278