Customer Service Assistant (Entry Level) - Training provided!

EQUE PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

EQUE PTE. LTD. is hiring an entry-level Customer Service Associate in Singapore to warmly assist customers across phone, email, and chat.

You will log inquiries, resolve routine issues, and ensure accurate service records while learning processes through structured training. Ideal candidates hold a diploma or higher, possess strong communication and listening skills, and are eager to start a rewarding career with opportunities to grow and contribute to continuous service improvements within a

Qualifications

• Diploma or equivalent required.
• Entry level candidates welcome to apply.
• Strong communication and listening skills are essential.

Responsibilities

• Be the warm and professional voice of the organisation, making every customer interaction value-driven.
• Manage customer enquiries across phone, email, chat and digital channels.
• Log, manage, and resolve customer concerns efficiently and professionally.
• Process transactions, bookings and service requests with high accuracy and attention to detail.
• Proactively follow up to confirm resolutions and ensure customer satisfaction.
• Maintain accurate customer interaction logs and service documentation.

Skills

Customer service

Communication

Active listening

CRM software

Documentation

Cross-functional collaboration

Education

Diploma or equivalent

Tools

CRM software

Job description

Job Description

• Be the warm and professional voice of the organisation - making every customer interaction feel genuinely valued and positively memorable
• Develop strong communication and active listening skills by managing customer enquiries across phone, email, chat, and digital channels
• Build your issue resolution capabilities by logging, managing, and resolving customer concerns efficiently and professionally every time
• Gain hands‑on experience processing transactions, bookings, and service requests accurately with a strong eye for detail at all times
• Develop your follow‑up skills by proactively confirming resolutions, ensuring customer satisfaction, and building lasting positive relationships
• Sharpen your CRM capabilities by maintaining accurate customer interaction logs and service documentation consistently and without exception
• Build cross‑functional collaboration skills by working with internal teams to identify service gaps and drive continuous service improvements
• Launch a rewarding customer service career with real client exposure, structured training, and genuine opportunities to grow and advance

Requirements

• Minimum Diploma or related field and above
• Entry level candidates are welcome to apply

EA License Number: 22C1278