Customer Service Executive

CPO PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and performance/in

Career growth opportunities within a成长

Supportive and collaborative team

Exposure to sustainability-focused and

Training and professional development

Job summary

CPO Pte Ltd is seeking a Customer Service Executive to be the frontline ambassador, managing inquiries and resolving issues to ensure a positive end-to-end experience.

You will work closely with Sales, Marketing and Operations, maintain CRM records, and stay updated on product offerings and policies to provide accurate information. Fresh graduates are welcome, with a focus on service excellence in a growth-focused startup.

Qualifications

• Diploma or Bachelor’s degree in Business, Communications, or related field.
• Proven experience in customer service or client-facing roles is advantageous.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Serve as the primary contact for customers and handle inquiries, complaints, and feedback professionally and promptly.
• Provide effective solutions to customer concerns or elevate complex matters to relevant departments.
• Process orders, returns, and exchanges accurately to ensure a seamless customer journey.
• Maintain accurate and updated records of customer interactions in the CRM system.
• Collaborate with Sales, Marketing, and Operations teams to resolve issues and improve service delivery.
• Monitor customer feedback and satisfaction metrics to identify trends and recommend improvements.

Skills

Communication skills

Empathy

Problem-solving

Multitasking

Team collaboration

Education

Diploma/Bachelor's degree in Business/Communications

Tools

CRM systems

Microsoft Office

Job description

About the Company

CPO Pte Ltd is a fast-growing startup dedicated to delivering high-quality products and exceptional customer service. We pride ourselves on building strong, long-term relationships with our customers while maintaining operational excellence. As we expand, we are looking for a passionate and customer-focused individual to join our team.

Job Summary

As a Customer Service Executive, you will be the frontline ambassador of the company. You will manage customer inquiries, resolve issues efficiently, and ensure a positive end-to-end customer experience. This role requires strong communication skills, empathy, problem-solving abilities, and a proactive mindset.

Key Responsibilities

• Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback professionally and promptly
• Provide effective solutions to customer concerns or elevate complex matters to relevant departments
• Process orders, returns, and exchanges accurately to ensure a seamless customer journey
• Maintain accurate and updated records of customer interactions in the CRM system
• Collaborate with Sales, Marketing, and Operations teams to resolve issues and improve service delivery
• Monitor customer feedback and satisfaction metrics to identify trends and recommend improvements
• Stay updated on product offerings, promotions, and company policies to provide accurate information
• Support the development and implementation of customer service policies and procedures
• Uphold company values of integrity, professionalism, and service excellence at all times

Requirements

• Diploma or Bachelor's degree in Business, Communications, or related field preferred
• Prior experience in customer service or client-facing roles is an advantage
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to build rapport and trust
• Good problem-solving and conflict-resolution abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and CRM systems
• Positive attitude, resilience, and strong service orientation
• Fresh graduates are welcome to apply

What We Offer

• Competitive salary and performance incentives
• Career growth opportunities within a growing startup
• Supportive and collaborative team environment
• Exposure to sustainability-focused and technology-driven operations
• Training and professional development opportunities