Customer Service Officer – Payments [Woodlands | Night Shift]

PERSOL; Singapore; On-site; SGD 25,000 - 33,000; Full time

Benefits offered by this job

Transport provided

Attractive allowances and incentives

Job summary

PERSOL Outsourcing is hiring for a Customer Service - Payment Handling role in Woodlands, Singapore. If you enjoy interacting with people, handling transactions, and delivering reliable service, this position offers hands-on payment operations experience and customer-facing responsibilities.

Transport is provided for added convenience, and rotating shifts (4 days on, 2 days off) with a 10:00 PM–10:00 AM night shift are part of the role. Join a team focused on accuracy, discretion, and teamwork.

Qualifications

• Minimum GCE N-Level qualification, with at least 1 year of cashiering and customer service experience.
• Positive attitude, cheerful personality, and strong team spirit.
• Meticulous, with good communication and interpersonal skills.
• Able to multitask and work efficiently in a fast-paced environment with high work volumes.
• Able to handle confidential and sensitive information with discretion.

Responsibilities

• Attend to customer enquiries and provide friendly, efficient service
• Manage facilities and perform daily system operations
• Respond promptly to urgent issues to ensure smooth daily operations
• Count, verify, and reconcile payments at the end of each shift using POS machine reports
• Assist the Team Leader and Supervisor with daily on-site operations
• Perform other ad hoc duties as assigned

Skills

Customer service

Cashiering

Communication

Teamwork

Education

GCE N-Level

Tools

POS system

Job description

PERSOL Outsourcing is working with a well-established transport statutory board to hire customer-focused and responsible individuals for the role of Customer Service - Payment Handling.

If you enjoy interacting with people, handling transactions, and providing reliable service, this could be the opportunity for you! Transport is provided for added convenience.

Job Responsibilities

• Attend to customer enquiries and provide friendly, efficient service

• Manage facilities and perform daily system operations

• Respond promptly to urgent issues to ensure smooth daily operations

• Count, verify, and reconcile payments at the end of each shift using POS machine reports

• Assist the Team Leader and Supervisor with daily on-site operations

• Perform other ad hoc duties as assigned

Job Requirements

• Minimum GCE N-Level qualification, with at least 1 year of cashiering and customer service experience

• A positive attitude, cheerful personality, and strong team spirit

• Meticulous, with good communication and interpersonal skills

• Able to multitask and work efficiently in a fast-paced environment with high work volumes

• Able to handle confidential and sensitive information with discretion

Working Hours & Location

• Work Schedule: Rotating shifts, 4 days on and 2 days off

• Night Shift: 10:00 PM - 10:00 AM

• Breaks: 2 hours per shift

• Location: Woodlands

Attractive Benefits

• Attractive allowances and incentives

• Opportunity to gain valuable experience in customer service and payment operations