Customer Relations Officer (Healthcare)

CELECTI PTE. LTD.; Singapore; On-site; SGD 34,000 - 40,000; Full time

Job summary

Celecti Pte Ltd in eastern Singapore is seeking a dynamic customer service professional to join their healthcare team. The role focuses on handling inquiries, scheduling, and delivering accurate information.

You will manage appointments through internal systems, respond to feedback, and maintain high service standards to hit targets while delivering a positive customer experience.

Qualifications

• Experience in customer service, preferably in healthcare.
• Proficient with MS Office and data entry.
• Excellent interpersonal and communication skills.

Responsibilities

• Handle customer enquiries and feedback professionally via incoming calls/ emails
• Provide accurate, timely, and up-to-date information on services, appointments etc
• Manage appointment bookings and related administrative tasks through internal systems and web portals.
• Resolve customer concerns efficiently, ensuring a positive customer experience.
• Conduct outbound calls to follow up on enquiries, appointments, and customer feedback.
• Proactively communicate with customers to provide updates, clarify information, and address issues.
• Maintain high service standards while achieving individual and team performance targets.

Skills

Customer service

Communication skills

MS Office

Education

GCE O Level / Diploma

Tools

MS Excel

MS Word

Data entry

Job description

Working location - Eastern part of Singapore

Salary up to S$3300 per month

5.5 days Work Week

A leading provider of community healthcare services is seeking to hire a dynamic individual to join their team.

Job Responsibilities:

• Handle customer enquiries and feedback professionally via incoming calls/ emails

• Provide accurate, timely, and up-to-date information on services, appointments etc

• Manage appointment bookings and related administrative tasks through internal systems and web portals.

• Resolve customer concerns efficiently, ensuring a positive customer experience.

• Conduct outbound calls to follow up on enquiries, appointments, and customer feedback.

• Proactively communicate with customers to provide updates, clarify information, and address issues.

• Maintain high service standards while achieving individual and team performance targets.

Job Requirements:

• Minimum GCE O Level / Diploma holders

• At least 2 years of relevant experience; candidates with experience in a healthcare setting will be advantageous

• Computer literate, preferably in MS Office, Excel, Word etc.

• Good interpersonal and conversational skills

Ammerline Lam Sze Yi (Ms.)
CEI Registration No.: R1104463
Celecti Pte Ltd
EA Licence: 16C8045