Customer Service Officer (Education Business)

MINDFLEX EDUCATION PTE. LTD.; Singapore; On-site; SGD 31,248 - 34,596; Full time

Benefits offered by this job

Fun Working Environment

Casual Working Attire

Full Leave Benefits

Spacious Office with Entertainment Facilities

Job summary

MINDFLEX EDUCATION PTE. LTD. is looking for a dedicated candidate for business operations at Singapore's #1 Education Agency. You will manage day-to-day operations, assist clients in finding suitable tutors, and provide excellent after-sales service.

The role is ideal for friendly, organized individuals with strong administrative skills, welcoming fresh graduates. A fun work environment awaits with competitive salaries and progression opportunities.

Qualifications

• Friendly, passionate, and energetic with a strong work ethic.
• Organized with good administrative skills.
• Polite, patient, and possesses good customer service skills.

Responsibilities

• Handle Day-To-Day Business Operations.
• Attend to clients via warm leads (no cold-calling).
• Assist in shortlisting and recommending suitable profiles.
• Coordinate and arrange the 1st tuition lesson.
• Provide administrative support and after-sales service.

Skills

Friendly, Passionate and Energetic Team Player

Organized and Good Administrative Skills

Responsible and Strong Work Ethic

Decent Typing Speed and Computer Skills

Polite, Patient and Good Customer Services Skills

Education

Poly & University Fresh Graduates welcome

Job description

Office Location

28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Job Scope

• Handle Day‑To‑Day Business Operations of Singapore's #1 Education Agency
• Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc) (no cold‑calling at all!)
• Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
• Coordinate and arrange 1st tuition lesson for both clients and tutors
• Follow‑up with any necessary administrative support and after‑sales service
• Familiarize with and utilize custom‑made company software which is focused on automation

Job Requirements

• Friendly, Passionate and Energetic Team Player
• Organized and Good Administrative Skills
• Responsible and Strong Work Ethic
• Decent Typing Speed and Computer Skills
• Polite, Patient and Good Customer Services Skills
• Able to Commit for Minimum of 1 Year
• Poly & University Fresh Graduates are welcome, no experience required

Salary

• Competitive salary structured towards helping employees grow with the company
• Base salary starts from $2,800-$3,100/Month + CPF
• Consistent monthly bonuses of $200-$800/Month + CPF
• Management positions available for candidates identified with leadership potential (Base ranges from $3,800-$4,000/Month)
• Clear Salary Progression & Annual Salary Review (Min 5‑15%)

Working Hours

• 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
• 9.00am - 6.30pm
• Strictly No Overtime and No Bring‑Work‑Home Culture

Why Choose Us

• Fun Working Environment with a Warm Company Culture
• Casual Working Attire, Relaxed Setting
• Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
• Company Meals / Outings / Events / Bonding Activities
• Full Leave Benefits: PH, Annual Leave, Sick Leave
• Career Progression and Low Staff Turnover Rate
• Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others

• Shortlisted candidates will be contacted for a short interview over Zoom or Face‑to‑Face
• Signing of Non‑Compete contract will be required upon successful employment