Customer Service Officer

GLOCOM ENGINEERING PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

GLOCOM ENGINEERING PTE. LTD. in Singapore is seeking a capable Support/Procurement Assistant to help the Sales team process orders, plan materials and prepare quotations.

This role emphasizes accuracy, tight coordination with suppliers and customers, and contributing to smooth order fulfillment. Ideal candidates have 1–3 years of experience in customer support or procurement, strong Excel skills, and familiarity with MRP processes.

Qualifications

• Minimum ‘O’ level qualification.
• 1–3 years of experience in customer support/procurement functions or similar.
• Proficient in Microsoft Excel.
• Meticulous with strong attention to detail.
• Experience with MRP process or system recommended.
• Excellent organisational, time management and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.
• Adaptable to changing priorities and deadlines.
• Team player mentality with collaborative approach.
• Experience in administration and handling high volumes may be advantageous.

Responsibilities

• Support Sales Team in orders processing (purchase orders, sales orders, delivery orders).
• Material requirement planning and processing.
• Assist Sales Team in preparing quotations for customers.
• Process, track and coordinate sample requests with suppliers and customers.
• Process work orders for parts produced in-house.
• Monitor delivery dates/times to ensure timely delivery of sales orders.
• Assist QA with handling rejects to meet customer satisfaction.
• Study forecast demand and issue purchase orders to suppliers as required.
• Produce sales reports as requested by Manager.
• Train new employees to ensure they understand the job requirements.
• Support Sales Team in daily operations to meet monthly targets.
• Perform any other ad-hoc duties as assigned by superior or management

Skills

Attention to detail

Time management

Problem solving

Team player

Adaptability

Administrative experience

Education

O Level qualification

Tools

MS Excel

MRP system

Job description

Responsibilities:

• Support Sales Team in orders processing i.e. purchase orders, sales orders, delivery orders etc.
• Material request planning and processing.
• Assist Sales Team in preparing quotations for customers.
• Process, track and coordinate sample requests with suppliers and customers.
• Process work orders for parts produced in-house
• Monitor delivery dates and times of the suppliers and other relevant departments to ensure sales orders are delivered in a timely manner.
• Assist QA department in handling rejects from customers and suppliers to meet customer’s satisfaction.
• Study the forecast demand from customers closely and make purchase orders to suppliers as per required demand to ensure that stock inventory is in control.
• Produce sales reports on a regular basis as per request by Manager
• Train new employees to ensure they understand the job requirements.
• Support Sales Team in daily operation to meet monthly sales targets and goals set.
• Perform any other ad-hoc duties as assigned by superior or management

Requirements:

• Minimum ‘O’ level qualification
• At least 1-3 years of experience in customer support/procurement/ functions or in a similar capacity
• Proficient in Microsoft Excel
• Meticulous and attention to detail
• Experience with MRP process and low
• Good organisational, time management and problem-solving skills
• Ability to work under pressure and in a fast-paced environment
• Adaptability to change priorities and deadlines.
• Team player mentality with a collaborative approach to work
• Experience in administration and high volume of work may be advantageous