Customer Service Executive

Bok Seng Logistics Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Bok Seng Logistics Pte Ltd in Singapore is seeking a proactive Customer Service & Logistics Coordinator to join our warehousing and logistics teams. This role focuses on delivering exceptional service to key accounts, managing end-to-end order administration, tracking shipments and maintaining accurate WMS records to support timely deliveries and high customer satisfaction.

You will liaise with Warehouse, Sales and Transport teams, generate regular inventory and billing reports, and ensure SOPs

Qualifications

• 2–3 years of customer service, office administration or warehouse/logistics experience.
• Proficient in MS Office and familiar with Warehouse Management Systems (WMS).
• Education: GCE O/N level, ITE certificate, or diploma in logistics, supply chain or business.

Responsibilities

• Be the primary contact for key customers and internal departments regarding orders and shipments.
• Process inbound/outbound orders, verify shipping instructions and inventory alignment.
• Provide order status updates and resolve customer inquiries promptly.
• Generate and review WMS reports on inventory, orders and billing as needed.
• Coordinate delivery schedules with internal teams and third-party carriers.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Teamwork

Education

Diploma / Certificate in Logistics or Business

Tools

Microsoft Office

WMS

Job description

Job Purpose

Serve as the primary customer-facing representative and liaison for key accounts, warehousing operations, and logistics services. Responsible for end-to-end order administration, tracking shipments, resolving customer inquiries, and managing warehouse system records to ensure high customer satisfaction and operational efficiency.

Duties and Responsibilities

1. Account Management & Customer Communication

• Act as the primary point of contact for key customers, appointed forwarders, and internal departments (e.g., Warehouse, Sales, Transport) regarding order fulfillment and shipment handling.
• Manage daily customer communications via phone, email, and system platforms in a professional and timely manner.
• Provide updates on order statuses, inventory availability, delivery schedules, postponements, or delays.

2. Order & Shipment Processing (WMS Administration)

• Serve as the primary user and administrator of the Warehouse Management System (WMS) for handling customer orders, shipments, and logistics jobs.
• Process inbound and outbound orders, verify shipping instructions, check product availability, and ensure alignment between system records and physical inventory handling.
• Coordinate delivery schedules and logistics arrangements with internal delivery teams, drivers, third-party carriers, and container transport staff for optimal route planning and timely deliveries.

3. Inventory & Stock Take Support

• Extract WMS inventory data to answer customer queries (e.g., stock levels) and support management analysis.
• Support inventory cycle counts and regular stock-take activities by coordinating between warehouse teams and clients.
• Assist in the reconciliation of stock discrepancies and follow up on investigation outcomes.

4. Billing, Reporting & Admin Support

• Generate regular WMS reports on inventory levels, order fulfillment rates, stock movements, and billing activities.
• Assist in the verification of service billing and delivery payment processes, ensuring all job activities meet key performance indicators (KPIs) for invoicing.
• Administer daily mail/letter dispatch and collection between offices.
• Carry out all duties according to SOPs, flow processes, and health & safety standards, providing feedback for continuous improvement.
• Generate accurate and insightful reports via the WMS on inventory levels, stock movements and billing activities, and prepare monthly inventory reports and billing to designated customers.
• Assist Manager in verification on both service billing and delivery payment processes.

5. Teamwork

• Display teamwork within team to ensure productivity targets / KPIs are met.
• Carry out all services as per SOPs, flow processes, WIs and feedback to the Manager if any deviation or improvement needed.
• Perform other job tasks as and when assigned by the superior.

Qualifications and Requirements

• Education: Minimum GCE "O" / "N" Level, ITE Certificate, or Diploma (preferably in Logistics, Supply Chain, or Business).
• Experience: Minimum 2 to 3 years of customer service, office administration, or warehouse/logistics operations experience.
• Technical Skills: Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable operating a Warehouse Management System (WMS).

Soft Skills:Strong customer service, communication, interpersonal and problem-solving skills. Able tohandle customer enquiriesand resolve issuesprofessionally and diplomatically. Able to workeffectively with colleagues, customers and stakeholdersfrom diverse backgrounds.