Customer Service Officer (Freight Forwarding) - Training Provided

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 26,000 - 29,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd is seeking a logistics professional to handle inbound and import shipments within Singapore. You will liaise with overseas agents, manage discrepancies, respond to customer inquiries, and coordinate with the operations team for courier labels and deliveries.

Training is provided to support your success. Responsibilities include handling exports/returns, maintaining a 98% KPI, and assisting with billing codes as required.

Qualifications

• Diploma in Logistics, Freight Forwarding, or related field.
• Training will be provided.

Responsibilities

• Handle inbound and import shipments in Singapore.
• Manage and follow up on import discrepancies.
• Handle customer enquiries, complaints and feedback.
• Liaise with overseas agents and relevant parties on shipment issues.
• Reply to emails promptly within the same business day.
• Resolve customer and shipment-related issues.
• Coordinate import shipments for third-party delivery.
• Coordinate with the Operations team for courier labels and deliveries.
• Handle return, export and undelivered shipments (LHR, HKG, TPE).
• Monitor POD closure and maintain a 98% KPI.
• Arrange local and international ad-hoc pickups.
• Assist with billing codes and export processes when required (AAC & RPX).
• Perform other duties assigned by management.

Education

Diploma in Logistics, Freight Forwarding, or related field

Job description

• Working days & hours: 5.5 days (Alternate Sat) | Mon - Sat 9pm - 6pm, 9am - 1pm

• Location: Changi Airfreight Centre

• Salary: Basic $2300 - $2600

Job Description

• Handle inbound and import shipments in Singapore.

• Manage and follow up on import discrepancies.

• Handle customer enquiries, complaints and feedback.

• Liaise with overseas agents and relevant parties on shipment issues.

• Reply to emails promptly within the same business day.

• Resolve customer and shipment-related issues.

• Coordinate import shipments for third-party delivery.

• Coordinate with the Operations team for courier labels and deliveries.

• Handle return, export and undelivered shipments (LHR, HKG, TPE)

• Monitor POD closure and maintain a 98% KPI.

• Arrange local and international ad-hoc pickups.

• Assist with billing codes and export processes when required (AAC & RPX).

• Perform other duties assigned by management.

Requirement

• Diploma in Logistics, Freight Forwarding,or related field

• Training will be provided.

Tee Xin Li Reg No: R24121619 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279