Customer Service Officer (Logistics)

ALLIGATOR LOGISTICS PTE LTD; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

ALLIGATOR LOGISTICS PTE LTD in Singapore seeks a Customer Service Officer (Logistics) to support documentation and shipping arrangements. You will handle FCL import/export, prepare shipping paperwork, and monitor daily operations while assisting customers with inquiries and bookings.

You will liaise with freight forwarders, carriers, and warehouses to ensure on-time delivery and accurate tracking. A 5.5-day work week after probation is required.

Qualifications

• 1–2 years of experience in Customer Service Officer (Logistics).
• Able to multi-task, prioritize and manage time.
• Detail-oriented and proactive attitude.
• Willing to learn and take on new duties.
• Willing to work 5.5 days (Alternate Saturday after probation).

Responsibilities

• Assist logistics manager with documentation and shipping arrangements.
• Handle FCL for import/export processing.
• Prepare and check shipping documents to comply with import/export rules.
• Manage daily operations and respond to customer inquiries.
• Process inquiries and send booking confirmations to customers.
• Liaise with customers, freight forwarders, carriers, transporters and warehouses.
• Coordinate with shipping companies, customs, Jurong Port, PSA and contractors to ensure on-time delivery.
• Track shipment status to ensure on-time delivery.
• Ad-hoc duties as assigned.

Skills

Multitasking

Time management

Detail-oriented

Customer service

Communication

Job description

Job Description

• To assist logistics Manager / Controller with documentation and shipping arrangements.
• Handle FCL for import/export processing.
• Prepare and check all shipping documents to ensure that they are complywith import/ export rules and regulation.
• Manage daily operations and respond to customer inquiries and requests
• Process inquiries and send booking confirmations to customers
• Liaise and follow up with customers, freight forwarders, carriers,transporters and warehouses.
• Liaises with shipping company, customs official, Jurong Port authorities,PSA authorities, transport contractors, and customer to ensure on- timedelivery
• Track shipment status to ensure on- time delivery
• Ad-hoc duties as assigned

Job Requirements

• Able to multi-task, prioritize and time management
• Detail- oriented, positive attitude and willing to learn
• Able to work in 5.5 days work week (Alternate Saturday afterprobation)
• Prefer 1-2 years experience in Customer ServiceOfficer (Logistics)