Customer Service Officer / Executive (freight Forwarding)

KASE LOGISTICS (S) PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

KASE LOGISTICS (S) PTE. LTD. in Singapore is seeking a diligent logistics coordinator to support freight operations.

You will process orders, provide pricing, and liaise with customers, carriers, hauliers and overseas agents to ensure timely shipments. Responsibilities include handling shipping documentation, cargo docs for LCL/FCL, ensuring SOP compliance, maintaining accurate system records, and escalating issues to supervisors as needed; you will contribute to smooth end-to-end freight

Responsibilities

• Process customer's orders/enquiries timely and accurately
• Provide pricing and delivery information
• Liaison with multiple parties including customers, carriers, hauliers, overseas agents etc... for freight handling & or other matters
• Shipping documentation (import/ export/ BL/ documentation)
• Handling of Cargo documentation such as LCL & FCL
• Ensure compliance with customer's Standard Operating Procedure
• Ensure that all jobs are monitored, costs, selling figures are accurately & timely updated in system
• Ensure all event data are updated correctly in system
• Communicate discrepancies/issues to team supervisor/manager when necessary
• Any other ad-hoc work instructions/administration duties from Supervisor/Manager

Job description

Job Description & Requirements

• Process customer's orders/enquiries timely and accurately
• Provide pricing and delivery information
• Liaison with multiple parties including customers, carriers, hauliers, overseas agents etc... for freight handling & or other matters
• Shipping documentation (import/ export/ BL/ documentation)
• Handling of Cargo documentation such as LCL & FCL
• Ensure compliance with customer's Standard Operating Procedure
• Ensure that all jobs are monitored, costs, selling figures are accurately & timely updated in system
• Ensure all event data are updated correctly in system
• Communicate discrepancies/issues to team supervisor/manager when necessary
• Any other ad-hoc work instructions/administration duties from Supervisor/Manager