Customer Service Officer (Freight Forwarding) - West - WCDT

WECRUIT PTE. LTD.; Singapore; On-site; SGD 35,000 - 52,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore is seeking a Freight Forwarding Operations Specialist to manage sea freight shipments. You'll act as the primary contact for customers, ensuring smooth operations of import and export processes.

The ideal candidate has around 2 years of experience in freight forwarding and a diploma in Logistics or Supply Chain. Responsibilities include coordinating shipments, handling customs clearance, and ensuring all documentation is accurate and compliant.

Qualifications

• Around 2 years of experience in freight forwarding operations.
• Strong understanding of shipping documentation and customs clearance.

Responsibilities

• Act as the primary point of contact for customers regarding sea freight shipments.
• Coordinate import, export, and cross-trade shipments based on customer requirements.
• Manage end-to-end shipment operations including booking and documentation.
• Handle import and export customs clearance processes.

Skills

Customer Service

Freight Forwarding Operations

Documentation Accuracy

Regulatory Compliance

Education

GCE 'O' Level or Diploma in Logistics/Supply Chain/Business

Job description

Responsibilities

• Act as the primary point of contact for customers regarding sea freight shipments and related enquiries
• Coordinate import, export, and cross-trade shipments based on customer requirements
• Manage end-to-end shipment operations including booking, arrival notices, documentation, DG declaration, transportation, tracking, fumigation, and insurance arrangements
• Handle import and export customs clearance processes for customers
• Assist in preparing freight rate quotations and service proposals
• Liaise with carriers, freight forwarders, warehouses, transport providers, overseas agents, and internal departments to ensure smooth operations
• Ensure accuracy and completeness of shipping documentation such as Bills of Lading, Switch BL, invoices, permits, and cost verification
• Maintain and update customer profiles and shipment records in internal systems
• Monitor shipment progress and provide proactive updates to customers on delays or operational issues
• Investigate and resolve shipment discrepancies and service-related complaints professionally
• Ensure compliance with regulatory requirements and company operational procedures
• Prepare operational reports and service performance summaries
• Support continuous process improvement and service quality enhancement initiatives

Requirements

• GCE “O” Level or Diploma in Logistics/Supply Chain/Business or related field
• Around 2 years of experience in freight forwarding operations