Air Freight Officer

KLN FREIGHT (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

KLN FREIGHT (SINGAPORE) PTE. LTD. is seeking a Freight Operations Coordinator to manage flight bookings, arrange shipments with customers and contractors, and liaise with internal teams to meet client requirements.

The role requires 2+ years in freight forwarding, strong operational knowledge, and proficient use of Microsoft Office. You will handle inquiries, track shipments, and assist with invoicing while supporting process improvements.

Qualifications

• Diploma in Supply Chain or related module equivalent and above.
• At least 2 years of related experience in freight forwarding industry.
• Strong knowledge in freight forwarding operations.
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint etc).
• Clear communication skills and ability to multitask.
• Good time management and problem-solving abilities.

Responsibilities

• Booking of flights with airlines.
• Arrange shipments with customers and contractors.
• Maintain good relationships with both internal and external stakeholders.
• Handle all customers' enquiries timely and effectively.
• Work closely with internal operations to meet customer’s requirements.
• Ensure compliance with customer’s Standard Operating Procedures.
• Ensure all data are updated correctly in system.
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements.
• Track and monitor shipments status and inform customer accordingly.
• Monitors progress to achieve month end targets.
• Work with billing team to close off jobs and issue invoice.
• Take charge of supplier’s invoice disputes.
• Take lead in issue resolutions.
• Implement improvements to enhance service capability within the team.
• All other ad-hoc work instructions from Supervisor / Manager.

Skills

Communication skills

Multitasking

Time management

Problem-solving

Microsoft Office

Education

Diploma in Supply Chain or related module

Tools

Microsoft Office (Outlook, Excel, PowerPoint)

Job description

Responsibilities:

• Booking of flights with airlines
• Arrange shipments with customers and contractors
• Maintain good relationships with both internal and external stakeholders
• Handle all customers' enquiries timely and effectively
• Work closely with internal operations to meet customer’s requirements
• Ensure compliance with customer’s Standard Operating Procedures
• Ensure all data are updated correctly in system
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipments status and inform customer accordingly
• Monitors progress to achieve month end targets
• Work with billing team to close off jobs and issue invoice
• Take charge of supplier’s invoice disputes
• Take lead in issue resolutions
• Implement improvements to enhance service capability within the team
• All other ad-hoc work instructions from Supervisor / Manager

Requirements:

• Diploma in Supply Chain or related module equivalent and above
• At least 2 years of related experience in freight forwarding industry
• Strong knowledge in freight forwarding operations
• Proficient in Microsoft Office (Outlook, Excel, Powerpoint etc)
• Communication skills
• Able to multitasking and ability to manage time effectively
• Problem-solving