Customer Service Executive

PECK TIONG CHOON TRANSPORT PTE. LTD.; Singapore; On-site; SGD 2,500 - 3,500; Full time

Job summary

PECK TIONG CHOON TRANSPORT PTE. LTD. is seeking a logistics coordinator to manage customer orders and coordinate with internal teams for efficient shipment handling.

The role requires fluency in English and Chinese, with at least one year of relevant experience. You will liaise with customers locally and overseas, ensuring timely updates and smooth operation of airfreight and sea freight, including import/export and cross-trade activities.

Qualifications

• Proficient in written and spoken English and Chinese.
• One year of working experience preferred.
• Diploma or equivalent in Logistics/Transportation or related field.

Responsibilities

• Process orders from customers locally and overseas and hand over to operations.
• Provide customers with shipment updates and respond to requests.
• Facilitate airfreight, sea freight, import/export, and cross-trade operations.
• Maintain relationships with overseas agents and customers to promote sales.
• Handle customer complaints and ensure prompt resolution.
• Attend to customer inquiries and provide timely information.
• Coordinate with internal teams (operations, sales) for smooth operations.

Skills

English & Chinese communication

Education

N/ O Level or Diploma in Logistics

Job description

Responsibilities

• Takes in all order from customers locally and overseas and process them before handling over the operations team
• Ensure customer are constantly updated on their shipment status or request
• Ensure smooth operation of airfreight and sea freight shipment. Import and export and crosstrade
• Maintaining a good relationship with overseas agent and new/existing customers to promote more sales for the company
• Handle customers complain and ensure that all issues are addressed
• Attend and resolve customers’ enquiries
• Liaise with internal stakeholders such as operations, sales team etc. for smooth operations

Requirements

• Candidate must possess at least a N/ “O” Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Logistics/Transportation or equivalent
• Proficient in both written and spoken English and Chinese to liaise with Chinese speaking clients
• Minimum one year of working experience required