Customer Service Officer (Call Center)

BANK OF CHINA LIMITED; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

BANK OF CHINA LIMITED in Singapore seeks a customer service professional to handle inbound/outbound calls, assist with credit card enquiries, disputes, and banking services. You will verify customers, update records, and resolve issues following established procedures.

The role requires a strong service mindset and the ability to work across multiple banking systems. Candidates with call centre or banking experience, excellent communication skills, and a detail-oriented approach will thrive in a

Qualifications

• Experience in call centre, customer service, or banking is preferred.
• Good communication and interpersonal skills are essential.
• Strong customer service mindset and problem-solving abilities are required.
• Comfortable working with multiple systems and computer applications.
• Willing to work on a 24/7 rotating shift schedule.
• Knowledge of credit card or banking products is a plus.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide assistance on credit card enquiries, disputes, payments, and other banking services.
• Perform customer verification and update records in banking systems.
• Resolve customer issues or escalated cases per procedures.
• Ensure compliance with internal policies, regulatory requirements, and PDPA guidelines.
• Support 24/7 rotating shift operations, including nights, weekends, and public holidays.
• Aim to achieve service quality, productivity, and customer satisfaction targets.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Problem-solving

Banking systems familiarity

Teamwork

Adaptability

Attention to detail

Calm under pressure

Integrity

Discretion

Tools

Banking systems

Job description

Job Description:

• Handle inbound and outbound customer calls in a professional manner.
• Provide assistance on credit card enquiries, disputes, payments, and other banking services.
• Perform customer verification and update records in banking systems.
• Resolve customer issues or escalated cases in accordance with established procedures.
• Ensure compliance with internal policies, regulatory requirements, and PDPA guidelines.
• Support 24/7 rotating shift operations, including nights, weekends, and public holidays.
• Achieve service quality, productivity, and customer satisfaction targets.

Job Requirements:

• Prior experience in call centre, customer service, or banking is preferred.
• Good communication and interpersonal skills.
• Strong customer service mindset and problem-solving abilities.
• Comfortable working with multiple systems and computer applications.
• Willing and able to work on a 24/7 rotating shift schedule.
• Knowledge of credit card or banking products will be an advantage.
• Ability to work in a fast-paced and service-driven environment.
• Strong teamwork, adaptability, and positive working attitude.
• High level of accuracy and attention to detail.
• Able to remain calm and professional when handling challenging situations.
• Strong sense of responsibility and integrity in handling confidential information.
• Commitment to meet performance and service standards.