Call Centre Executive

Helius Technologies; Singapore; On-site; SGD 2,300 - 3,000; Full time

Benefits offered by this job

Monthly shift allowances

Job summary

Helius Technologies in Singapore is hiring for a Banking Call Centre/Customer Service role. You will handle inbound and outbound inquiries, process transactions, and promote banking products.

The position requires a minimum education level of GCE O-Levels/ITE/ Diploma and varying experience depending on prior roles; fresh graduates welcome with some customer service exposure. Candidates must be flexible to rotating PM shifts including weekends and public holidays; monthly shift allowances are

Qualifications

• Education: Minimum GCE O-Levels, ITE, or Diploma qualifications.
• Experience: Banking Call Centre/CS requires 12+ months; non-banking 24+ months; fresh grads welcome with 2–3 months CS exposure.
• Skills: Professional telephone etiquette, active listening, and strong communication skills.

Responsibilities

• Inbound & Outbound Support: answer inquiries re bank accounts, loans and cards.
• Transaction Processing: accurately process secure customer requests, transfers and data updates.
• Product Promotion: promote banking products and self-service tools.
• Performance Metrics: meet targets for call resolution, service quality and schedule adherence.

Skills

Telephone etiquette

Active listening

Strong communication

Education

GCE O-Levels/ITE/Diploma

Job description

Key Responsibilities

• Inbound & Outbound Support: Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
• Transaction Processing: Accurately process secure customer requests, fund transfers, and data updates.
• Product Promotion: Promote banking products, digital self-service tools, and credit services.
• Performance Metrics: Meet performance targets for call resolution, service quality, and schedule adherence.

Shift & Work Schedule

• PM Shifts: Rotating blocks such as 1:00 PM - 10:00 PM, 2:00 PM - 11:00 PM, or 3:00 PM - 12:00 AM (midnight).
• Rotation: Includes weekends and public holidays on a rotating pattern (typically one weekday and one weekend day off).
• Compensation: Monthly shift allowances are provided.

Job Requirements

• Education: Minimum GCE O-Levels, ITE, or Diploma qualifications.
• Experience Criteria:

• Banking Call Centre/CS: Minimum 12 months of relevant experience.

• Non-Banking Call Centre/CS: Minimum 24 months of relevant experience.

• Fresh Graduates (Diploma/Degree): Minimum 2 to 3 months of customer service experience (internships, part-time, or entry-level roles welcome).

• O/A Levels & ITE Candidates: Minimum 1+ years of relevant experience in customer service or contact centre operations.

• Skills: Professional telephone etiquette, active listening, and strong communication skills.
• Flexibility: Ability to work rotating or staggered shift patterns.