Customer Service Officer (Call Center)

Bank of China; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Bank of China Singapore is looking for a dedicated customer service professional to join our call centre team. You will handle inbound and outbound calls, assist with credit card enquiries, disputes, payments, and other banking services.

You will verify customers, update records, and resolve issues per procedures, while ensuring PDPA compliance. The role requires a 24/7 rotating shift, including nights, weekends and holidays, and a strong service mindset.

Qualifications

• Prior experience in call centre, customer service, or banking is preferred.
• Good communication and interpersonal skills.
• Strong customer service mindset and problem-solving abilities.
• Comfortable working with multiple systems and computer applications.
• Willing and able to work on a 24/7 rotating shift schedule.
• Knowledge of credit card or banking products will be an advantage.
• Ability to work in a fast-paced and service-driven environment.
• Strong teamwork, adaptability, and positive working attitude.
• High level of accuracy and attention to detail.
• Able to remain calm and professional when handling challenging situations.
• Strong sense of responsibility and integrity in handling confidential information.
• Commitment to meet performance and service standards.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Provide assistance on credit card enquiries, disputes, payments, and other banking services.
• Perform customer verification and update records in banking systems.
• Resolve customer issues or escape cases in accordance with established procedures.
• Ensure compliance with internal policies, regulatory requirements, and PDPA guidelines.
• Support 24/7 rotating shift operations, including nights, weekends, and public holidays.
• Achieve service quality, productivity, and customer satisfaction targets.

Skills

Communication

Interpersonal skills

Customer service

Problem solving

Teamwork

Adaptability

Attention to detail

Integrity

Confidentiality

Job description

Job Description:

• Handle inbound and outbound customer calls in a professional manner.
• Provide assistance on credit card enquiries, disputes, payments, and other banking services.
• Perform customer verification and update records in banking systems.
• Resolve customer issues or escape cases in accordance with established procedures.
• Ensure compliance with internal policies, regulatory requirements, and PDPA guidelines.
• Support 24/7 rotating shift operations, including nights, weekends, and public holidays.
• Achieve service quality, productivity, and customer satisfaction targets.

Job Requirements:

• Prior experience in call centre, customer service, or banking is preferred.
• Good communication and interpersonal skills.
• Strong customer service mindset and problem-solving abilities.
• Comfortable working with multiple systems and computer applications.
• Willing and able to work on a 24/7 rotating shift schedule.
• Knowledge of credit card or banking products will be an advantage.
• Ability to work in a fast-paced and service-driven environment.
• Strong teamwork, adaptability, and positive working attitude.
• High level of accuracy and attention to detail.
• Able to remain calm and professional when handling challenging situations.
• Strong sense of responsibility and integrity in handling confidential information.
• Commitment to meet performance and service standards.