Customer Service Officer (Beauty)

DONNA IBOUTIQUE PTE. LTD; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Donna IBOUTIQUE PTE. LTD. is seeking a Customer Service Officer to support smooth outlet operations and deliver welcoming, professional service to customers across islandwide locations.

This role follows a 5-day work week with one weekday off and one weekend off; hours 11:00 AM–8:00 PM Mon-Fri and 10:00 AM–7:00 PM on weekends and public holidays. You will handle bookings, assist customers, manage enquiries via calls, emails, and occasional cold calls, and support the outlet manager with

Qualifications

• Strong customer service and communication skills.
• Friendly, service-oriented and professional with customers.
• Great attention to detail in bookings, payments, receipts, commissions and data entry.
• Comfortable using POS systems and handling enquiries by phone and email.
• Able to work independently and support the outlet manager daily.

Responsibilities

• Handle appointment bookings for new and existing customers.
• Attend to walk-in customers and provide excellent service.
• Manage customer enquiries through calls, emails, and cold calling when required.
• Assist the outlet manager with commission calculations and data entry tasks.
• Operate the outlet’s POS system and ensure all transactions are accurately recorded.
• Handle payments and receipts responsibly.
• Support daily outlet operations and complete other ad-hoc duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

POS systems

Phone and email handling

Tools

POS system

Job description

About the role

Join a beauty industry team as a Customer Service Officer supporting smooth outlet operations and delivering welcoming, professional service to customers. This islandwide role follows a 5-day work week, with one weekday off and one weekend off. Working hours are 11:00 AM–8:00 PM from Monday to Friday, and 10:00 AM–7:00 PM on weekends and public holidays.

Key responsibilities

• Handle appointment bookings for new and existing customers.
• Attend to walk-in customers and provide excellent service.
• Manage customer enquiries through calls, emails, and cold calling when required.
• Assist the outlet manager with commission calculations and data entry tasks.
• Operate the outlet’s POS system and ensure all transactions are accurately recorded.
• Handle payments and receipts responsibly.
• Support daily outlet operations and complete other ad-hoc duties as assigned.

What we're looking for

• Strong customer service and communication skills.
• A service-oriented, friendly, and professional approach when interacting with customers.
• Good attention to detail when handling bookings, payments, receipts, commission calculations, and data entry.
• Comfortable using POS systems and handling customer enquiries through phone and email.
• Ability to work independently and support the outlet manager with daily operations.