Beauty Outlet Customer Experience Lead

NAILZ HAUS PTE. LTD

Singapore

On-site

SGD 30,000 - 36,000

Full time

2 days ago

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Job summary

NAILZ HAUS PTE. LTD. is seeking a Customer Service Officer to support outlet operations and deliver welcoming, professional service.

The role follows a 5-day week with one weekday and one weekend off; hours are 11:00 AM-8:00 PM (Mon-Fri) and 10:00 AM-7:00 PM (weekends/public holidays). You will handle bookings, attend to walk-ins, manage inquiries via calls and emails, assist with commissions data entry, operate the POS system, and ensure accurate transactions while supporting daily outlet

Qualifications

Strong customer service and communication skills.
A service-oriented, friendly, and professional approach when interacting with customers.
Good attention to detail when handling bookings, payments, receipts, commission calculations, and data entry.
Comfortable using POS systems and handling customer enquiries through phone and email.
Willingness to work on weekends and public holidays according to the stated schedule.
Ability to work independently and support the outlet manager with daily operations.

Responsibilities

Handle appointment bookings for new and existing customers.
Attend to walk-in customers and provide excellent service.
Manage customer enquiries through calls, emails, and cold calling when required.
Assist the outlet manager with commission calculations and data entry tasks.
Operate the outlet's POS system and ensure all transactions are accurately recorded.
Handle payments and receipts responsibly.
Support daily outlet operations and complete other ad-hoc duties as assigned.