Customer Service Officer (Beauty)

Donna Spa Pte Ltd; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Donna Spa Pte Ltd is seeking a Customer Service Officer to support smooth outlet operations and deliver welcoming, professional service to customers across Singapore. This islandwide role follows a 5-day work week with one weekday off and one weekend off. Working hours are 11:00 AM-8:00 PM Mon-Fri and 10:00 AM-7:00 PM on weekends/public holidays.

You will handle bookings, walk-ins, and POS transactions. The ideal candidate offers strong customer service, attention to detail, and the ability to

Qualifications

• Experience in delivering service in a retail/beauty environment.
• Strong communication and interpersonal skills.
• Attention to detail in bookings, payments and data entry.

Responsibilities

• Handle appointment bookings for new and existing customers.
• Attend to walk-in customers and provide excellent service.
• Manage customer inquiries via calls, emails, and occasional cold calls.
• Assist outlet manager with commission calculations and data entry.
• Operate the outlet POS system and record all transactions accurately.
• Support daily outlet operations and handle ad-hoc duties.

Skills

Customer service

Communication

POS system

Data entry

Booking management

Job description

About the role

Join a beauty industry team as a Customer Service Officer supporting smooth outlet operations and delivering welcoming, professional service to customers. This islandwide role follows a 5-day work week, with one weekday off and one weekend off. Working hours are 11:00 AM-8:00 PM from Monday to Friday, and 10:00 AM-7:00 PM on weekends and public holidays.

Key responsibilities

• Handle appointment bookings for new and existing customers.
• Attend to walk-in customers and provide excellent service.
• Manage customer enquiries through calls, emails, and cold calling when required.
• Assist the outlet manager with commission calculations and data entry tasks.
• Operate the outlet's POS system and ensure all transactions are accurately recorded.
• Handle payments and receipts responsibly.
• Support daily outlet operations and complete other ad-hoc duties as assigned.

What we're looking for

• Strong customer service and communication skills.
• A service-oriented, friendly, and professional approach when interacting with customers.
• Good attention to detail when handling bookings, payments, receipts, commission calculations, and data entry.
• Comfortable using POS systems and handling customer enquiries through phone and email.
• Willingness to work on weekends and public holidays according to the stated schedule.
• Ability to work independently and support the outlet manager with daily operations.