Beauty Customer Experience Officer-5-Day Week, Weekend Off

Donna Spa Pte Ltd; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Donna Spa Pte Ltd is seeking a Customer Service Officer to support smooth outlet operations and deliver welcoming, professional service to customers across Singapore. This islandwide role follows a 5-day work week with one weekday off and one weekend off. Working hours are 11:00 AM-8:00 PM Mon-Fri and 10:00 AM-7:00 PM on weekends/public holidays.

You will handle bookings, walk-ins, and POS transactions. The ideal candidate offers strong customer service, attention to detail, and the ability to

Qualifications

• Experience in delivering service in a retail/beauty environment.
• Strong communication and interpersonal skills.
• Attention to detail in bookings, payments and data entry.

Responsibilities

• Handle appointment bookings for new and existing customers.
• Attend to walk-in customers and provide excellent service.
• Manage customer inquiries via calls, emails, and occasional cold calls.
• Assist outlet manager with commission calculations and data entry.
• Operate the outlet POS system and record all transactions accurately.
• Support daily outlet operations and handle ad-hoc duties.

Skills

Customer service

Communication

POS system

Data entry

Booking management

Job description

Donna Spa Pte Ltd is seeking a Customer Service Officer to support smooth outlet operations and deliver welcoming, professional service to customers across Singapore. This islandwide role follows a 5-day work week with one weekday off and one weekend off. Working hours are 11:00 AM-8:00 PM Mon-Fri and 10:00 AM-7:00 PM on weekends/public holidays.

You will handle bookings, walk-ins, and POS transactions. The ideal candidate offers strong customer service, attention to detail, and the ability to